Angel Ayala
Summary
Skilled barber with background in providing high-quality haircuts, shaves, and customer service. Experienced in classic and modern hairstyling techniques, adept at crafting custom looks that enhance client appearance and confidence. Strong communication skills to understand client needs and provide tailored advice on hair care and styling. Contributed to increased customer retention rates through consistent delivery of exceptional grooming experiences.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Barber
Self Employed Services
York, PA
07.2016 - Current
- Provided personalized haircuts and grooming services to diverse clientele.
- Utilized various tools including clippers, scissors, and razors for precision styling.
- Maintained a clean and organized workspace to ensure client comfort and safety.
- Consulted with clients on hairstyle preferences and grooming techniques.
- Managed appointment scheduling and customer inquiries effectively.
- Built strong client relationships through exceptional service and communication skills.
- Educated clients on hair care products and maintenance routines for optimal results.
- Stayed updated with the latest trends in hairstyles and grooming techniques.
- Communicated effectively with customers to create a pleasant experience.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Managed cash register transactions accurately and efficiently.
- Responded to customer inquiries by phone, email, and in person.
- Ensured all safety precautions were taken while performing haircuts.
- Mentored new staff to enhance personal growth and increase productivity.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Attended continuing education classes related to barbering techniques.
- Pre-booked future appointments to increase repeat business.
- Inspected equipment regularly to ensure proper functioning before use.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Shaved customers using standard and straight razors or clippers.
- Promoted special offers and discounts to attract new customers.
- Participated in promotional activities designed to increase business revenue.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Established loyal clientele through relationship-building and excellent customer service.
Account Manager
Rent a Center
York, PA
10.2024 - 04.2026
- Managed customer accounts and maintained strong client relationships.
- Facilitated product demonstrations to educate customers on services offered.
- Coordinated with team members to resolve customer inquiries and issues.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Implemented strategies to enhance customer retention and loyalty programs.
- Conducted regular follow-ups with clients to ensure ongoing support and service.
- Collaborated with sales teams to identify opportunities for upselling services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Prepared monthly financial statements for each account.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Maintained cleanliness of public areas and restrooms to ensure hygiene standards.
- Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
- Disposed of waste materials following safety and environmental guidelines.
- Restocked cleaning supplies and materials to ensure availability for daily tasks.
- Collaborated with team members to maintain a clean and safe work environment.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Inspected rooms for cleanliness prior to guest arrival.
Trainer/Lead
Starbucks
York, PA
11.2022 - 08.2024
- Operated forklifts safely and efficiently in warehouse operations• Led and supervised forklift operators and warehouse staff during daily operations• Trained new employees on forklift operation, safety procedures, and warehouse protocols• Monitored workflow to ensure productivity and timely movement of materialsConducted safety checks and ensured compliance with OSHAand company regulations• Assisted with inventory control, shipping, receiving, and material handling• Reported operational issues and collaborated with management to improve processes
Housekeeper
Wellspan
York, PA
05.2020 - 09.2022
- Managed laundry services to provide fresh linens across all departments, enhancing guest and patient comfort.
- Assisted with inventory control of cleaning supplies and equipment to maintain operational readiness and minimize shortages.
- Replenish paper towels, toilet paper, and soap in all locations of assigned areas to assure adequate supply.
- Cleaned assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and equipment, adhering to established procedures for hygiene and safety.
- Maintain assigned equipment in clean, working condition, reporting problems and suggestions to the supervisor.
- Remove trash from all assigned areas.
Education
Barber Certification - Barbering
World A Cuts
08.2016 - 09.2018
William Penn Senior High School
York, PASkills
Barber experienced in delivering high-quality haircuts and shaves while providing exceptional customer service Contributed to increased customer retention through tailored advice and consistent grooming experiences Demonstrated strong work ethic and adaptability in fast-paced environments, thriving under pressure while mastering new skills
Barber experienced in delivering high-quality haircuts and shaves while providing exceptional customer service Contributed to increased customer retention through tailored advice and consistent grooming experiences Demonstrated strong work ethic and adaptability in fast-paced environments, thriving under pressure while mastering new skills
Timeline
Account Manager
Rent a Center
10.2024 - 04.2026
Trainer/Lead
Starbucks
11.2022 - 08.2024
Housekeeper
Wellspan
05.2020 - 09.2022
Barber Certification - Barbering
World A Cuts
08.2016 - 09.2018
Barber
Self Employed Services
07.2016 - Current
William Penn Senior High School