Christina McGee
Transmission Specialist
Bossier City,LA
Summary
Dedicated and up beat relationship-builder with excellent organizational strengths and superior work ethic.
Dedicated to welcoming customers and providing comprehensive service. In-depth knowledge of sales strategy and understanding the interwork of a vehicle will help connect with current and potential clients.
Overview
20
20
years of professional experience
Work History
Transmission Rebuilder
Auto Transmission Repair, LLC.
2017.01 - Current
- Test drive, scan, and provided basic check in and diagnostics on every vehicles to determine problems and test repairs.
- Assessed vehicle maintenance status and complete needed service.
- Communicate issues to supervisor and help develop solutions.
- Read and followed technical documentation to complete accurate repairs.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Correct faults and maximized performance by rebuilding systems and individual components.
- Explain estimates and determine repair timelines to manage customer expectations.
- Break down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Inspect damaged vehicles to estimate repair labor cost and required parts expense.
- Perform scheduled and unscheduled maintenance tasks on automatic transmissions.
- Give accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Work on GMC, Ford, and Chrysler vehicles to repair transmissions and electrical systems.
- Create inventory system to monitor parts inventory and transactions to reduce discrepancies, as well as handle all parts orders.
- Maintain relationships with vendors that allow the shop to purchase parts direct and at a much lower price than the competition.
- Use knowledge of industry to build trust with customer in order to sale jobs and gain fleet accounts.
Sales and Marketing Manager
Built Right Transmissions
2012.01 - 2016.01
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Created many successful transmission groups to promote sales.
- Developed efficient inventory systems and maintained all inventory purchases.
Sales and Marketing, Shipping and Inventory
Performance Automotive And Transmission Center
2001.01 - 2011.01
- Sold high performance transmissions and parts via phone and internet.
- Assisted owner in maintaining business websites.
- Discovered new parts that could be used in conversions.
- Processed and restocked returns.
- Scheduled pickups and deliveries to maintain smooth operations.
- Uncovered and resolved errors with minimal oversight.
- Updated computer tracking system with latest product movements.
- Checked shipments against paperwork and signed documents.
- Collaborated with other departments on supply and quality issues.
- Coordinated storage locations and product movements.
- Picked orders, scanned products and packed boxes.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed order data to verify transactions and shipping dates.
- Supported sales staff by providing market trends, account analyses and new product information.
- Examined needs, wants and spending patterns of target audience.
- Assisted in maintenance and development of credentials databases and intranet sites.
Education
No Degree - Computer And Information Sciences
Louisiana Tech University
Ruston, LAAssociate of Science - Marketing Management And Research
Louisiana State University At Shreveport
Shreveport, LA05.2018
Associate of Science - Business And Managerial Economics
Bossier Parish Community College
Bossier City, LA05.2016
Skills
- Customer Relations
- Advanced Troubleshooting
- Transmission Repair and Rebuilding
- Technical Proficiency
- Networking Events
- Sales Records Management
- Persuasive Selling
- Client Base Retention
- Strategic Partnership
- Effective Written and Verbal Communication
- Social Media Platforms
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Event Networking
- Social Media Campaign
- Website Maintenance
- Social Media Expertise
- Sales Support
- Customer Experience
- Customer Needs Assessments
- Consultative Sales Techniques
- Customer Engagement Strategies
- Supplier Partnerships
- Performance Goals
- Speech Clarity
- Key Relationships
- Display Set Up and Arrangement
- Engaging with Diverse Customers
- Influential and Persuasive
Accomplishments
- Multiple ATRA and ATSG training certifications.
- Active member in the transmission charity AWIA
- In 2021 I was invited to represent the AWIA charity in a round table discussion regarding women in the automotive field where I received an award for being a Trail Blazer in the industry,
- I was featured in the November 2022 article of Gears Magazine.
- I have multiple Facebook groups with more than 10k members that can be used for promotion,
- I am a loved and respected member of the transmission community,
- Worked the Suncoast/WIT booth for PRI 2022
Affiliations
- AWIA Charity
- ATSG
- ATRA
Additional Information
Having spent over two decades in this industry, I am ready to start my next challenge. I have a kind demeanor and I am eager to learn. Having the opportunity to travel while doing what I love would definitely be the high light of my career.
Timeline
Transmission Rebuilder
Auto Transmission Repair, LLC.
2017.01 - Current
Sales and Marketing Manager
Built Right Transmissions
2012.01 - 2016.01
Sales and Marketing, Shipping and Inventory
Performance Automotive And Transmission Center
2001.01 - 2011.01
No Degree - Computer And Information Sciences
Louisiana Tech University
Associate of Science - Marketing Management And Research
Louisiana State University At Shreveport
Associate of Science - Business And Managerial Economics
Bossier Parish Community College
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