Christina McIntosh

I am a Certified Pharmacy Technician II that works in Ambulatory Pharmacy. My daily task include preparing infusions for patients being serviced in the Rheumatology Clinic.

• Properly disposing of all hazardous materials and documents that contain confidential patient information.
• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Collaborated with healthcare team members to optimize patient care solutions.
• Conducted regular quality checks on medication storage and expiration dates.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients.
• Contacting insurance companies concerning patients eligibility and benefits to further process Prior Authorizations.
• Properly disposing expired medication.
• Maintained inventory levels, ensuring timely stock replenishment and organization.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Ordered medicines weekly to replenish stock and increase inventory in anticipation of need.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Contributed to team meetings, offering insights for optimizing workflow and patient service.