Christina Medina
Sachse,TX
Summary
Dynamic operations leader with a proven track record at The Big Texan Steak Ranch and Brewery, driving business growth through strategic planning and enhanced customer satisfaction. Skilled in performance analysis and team leadership, I foster a culture of excellence, implementing effective training programs that boost operational efficiency and employee retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations and Management
The Big Texan Steak Ranch and Brewery
10.2023 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented strategies to enhance customer satisfaction and operational efficiency.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Led staff training programs, fostering a culture of service excellence and teamwork.
- Coordinated cross-functional teams to execute marketing initiatives and special events successfully.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Assistant General Manager
Maggiano's Little Italy
02.2018 - 10.2023
- Directed daily operations to enhance team productivity and service quality.
- Implemented staff training programs to improve employee performance and retention.
- Streamlined communication processes between departments to foster collaboration.
- Monitored inventory management systems, ensuring optimal stock levels and accuracy.
- Coordinated scheduling and resource allocation to meet project deadlines effectively.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved operational workflows, resulting in smoother running of establishment.
- Trained new staff members, equipping them with skills needed for success in their roles.
Assistant Restaurant General Manager
BJ's Restaurant & Brewhouse
08.2007 - 10.2017
- Mentored junior staff, fostering professional development and enhancing team cohesion in high-pressure environments.
- Implemented training programs to enhance team performance and improve staff retention rates.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Lead and supported New restaurant opening, with hiring, training, onboarding, and management development
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
New Mexico State University
Las Cruces, NM12-1998
Skills
- Operational efficiency
- Operations oversight
- Business growth initiatives
- Strategic planning and execution
- Quality assurance
- KPI tracking
- Business leadership
- Policy development and enforcement
- Schedule management
- Financial oversight
- Performance analysis
- Leadership training
Accomplishments
- Supervised team of 250 staff members.
- Achieved efficiency seating of guests by introducing OpenTable for reservations, wait list and dining room seating rotations.
- Achieved record breaking daily, monthly and yearly sales growth.
Certification
Serv Safe Certification: Quality, Health and Food Handleing
TABC: Texas Alcohol and Beverage Certification
Timeline
Director of Operations and Management
The Big Texan Steak Ranch and Brewery
10.2023 - Current
Assistant General Manager
Maggiano's Little Italy
02.2018 - 10.2023
Assistant Restaurant General Manager
BJ's Restaurant & Brewhouse
08.2007 - 10.2017
Bachelor of Science - Hotel, Restaurant And Tourism Management
New Mexico State University