Christina M. Fontaine
Miami,FL
Summary
Accomplished Quality Project & Performance Coordinator with a proven track record at West Kendall Baptist Hospital, excelling in database management and process improvement. Skilled in leveraging Microsoft Excel and fostering regulatory compliance, significantly enhancing project coordination and performance metrics. Demonstrates exceptional project support and a results-driven approach, with a focus on surpassing employer expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Project & Performance Coordinator
West Kendall Baptist Hospital
Miami, USA
01.2021 - Current
- NDNQI database entries
- Maintain Tallypop records
- Collaborate with staff on quality & accreditation activities, TJC
- Participate in Continuous Readiness Rounds
- Collection & data entry of CRR rounds scores
- Collection & entry of Performance Measures data in dashboards
- Collection & data entry of device days into SPSS
- Design & maintain the development of departmental PDCAs
- Monitor & upload WK policies and forms
- TST portal hand hygiene entries/ Ecolab report
- Process Miami Dade Fire Report monthly report
- Provide monthly admission reports through Prodiver
- MIDAS entries
Administrative Assistant III
West Kendall Baptist Hospital
Miami, USA
01.2014 - 01.2021
- Complete scheduling of meetings and minutes
- Arrange travel and reimbursement for all department employees
- Generate PO’s for vendors
- Enter Nursing Credential Survey for Magnet standards
- Order supplies for department as needed
- Organize and coordinate Nurses Week, Tech Week and Daisy Award Celebration
- Review and make necessary changes to Kronos as needed
Administrative Assistant I
Baptist Health Medical Group
Miami, USA
01.2011 - 01.2013
- Complete patient’s daily clinical charts
- Confirm appointments
- Schedule and confirm meetings for physicians and ARNP’s
- Reimbursement for physician travel and education expenses
- Complete meeting minutes
- Update reappointment applications, medical license renewal, and department licenses
Pre-Registration Patient Financial Rep Lead
Baptist Hospital of Miami
Miami, USA
01.2006 - 01.2011
- Review all next service schedules for accuracy
- Enter daily statistics for pre-registration standards
- Review clinical trial report and enter code when needed
- Validates departmental productivity
- Deletes/cancels accounts as needed
- Charges/credits accounts as needed
- Verify insurance and secure authorizations
- Serve as a resource during supervisor's absence
- Registration resource as needed
Training / Data Integrity
Baptist Health of South Florida
Miami, USA
01.2005 - 01.2006
- Train/educate all new hires the proper use of registration system (SMS and OAS Gold)
- Mentoring new hires after completion of registration course
- Review registration accounts for accuracy and correct as needed
- Assisting in completing projects when necessary
Patient Financial Representative II
Baptist Hospital of Miami
Miami, USA
01.2001 - 01.2005
- Registered patients for various services
- Verified patient insurance and secured authorizations
- Trained new hires on departmental processes
- Identified and resolved patient issues
BCVI Patient Financial Representative I
Baptist Hospital of Miami
Miami, USA
01.2000 - 01.2001
- Registered patients for various services
- Upgraded accounts
- Entered labs/test
- Collection of monies due
Education
Masters - Health Administration
Capella University
01.2021
B.A. - Health Service Administration, Certificate in Leadership Studies
Florida International University
Miami, FL01.2010
Associate of Arts - Health Service Administration
Miami Dade College
Miami, FL01.2006
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Process improvement
- Database management
- Data entry
- Document management
- Project Support
- Regulatory compliance
- Project coordination
Certification
Six Sigma Yellow Belt
Projects
Collaborative Nurses leading the way to Quality & Patient Safety Improvement Utilizing a home-grown mock survey called 'Continuous Readiness Rounds' (CRR)
Committees
- Performance Improvement Committee (PIC), West Kendall Baptist Hospital, 01/2014, Present
- Clinical Practice Standardization Council (CPSC), West Kendall Baptist Hospital, 01/2014, Present
- Evidence-Base Clinical Practice Council/Interdisciplinary Forms Council (EBCPC/IFC), West Kendall Baptist Hospital, 01/2014, Present
- Journey to Zero Harm Committee, West Kendall Baptist Hospital, 01/2014, Present
- Transition of Care Committee, West Kendall Baptist Hospital, 01/2014, Present
- Roll-Out Council, West Kendall Baptist Hospital, 01/2014, Present
- Clinical Practice Council, West Kendall Baptist Hospital, 01/2014, Present
Timeline
Quality Project & Performance Coordinator
West Kendall Baptist Hospital
01.2021 - Current
Administrative Assistant III
West Kendall Baptist Hospital
01.2014 - 01.2021
Administrative Assistant I
Baptist Health Medical Group
01.2011 - 01.2013
Pre-Registration Patient Financial Rep Lead
Baptist Hospital of Miami
01.2006 - 01.2011
Training / Data Integrity
Baptist Health of South Florida
01.2005 - 01.2006
Patient Financial Representative II
Baptist Hospital of Miami
01.2001 - 01.2005
BCVI Patient Financial Representative I
Baptist Hospital of Miami
01.2000 - 01.2001
Masters - Health Administration
Capella University
B.A. - Health Service Administration, Certificate in Leadership Studies
Florida International University
Associate of Arts - Health Service Administration
Miami Dade College
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