Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christina Michaud

Burlington,CT

Summary

Twenty years of public safety experience including, law enforcement, emergency management, emergency medical services, healthcare public safety and public safety communications.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director/Manager of Volunteer Services

Bristol Hospital
09.2023 - Current
  • Helps promote the volunteer program through social media platforms and community outreach
  • Works with the leadership team to build more volunteer opportunities within the organization.
  • Maintains the department budget.
  • Partners with local schools and programs to encourage participation and foster internship opportunities.
  • Co-chairs the Patient and Family Advisory Council


Director of Systems Emergency Prepardness

Bristol Hospital
01.2022 - Current
  • Manages communications during major technology outages, natural and manmade disasters, pandemics, and network device outages.
  • Maintains current understanding of local, state and federal guidelines for emergency response.
  • Builds and strengthens relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Inspects facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
  • Improves realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Reviews operational plans from other locations to identify options for local systems.
  • Applies for federal funding for emergency-management-related needs.
  • Partners with contractors on training, plans and drills for the organization.
  • Maintains compliance with the local, state and federal government.
  • Creates, revises and maintains polices and regulations.
  • Maintains the department budget.

Director/Manager of Communications

Bristol Hospital
05.2021 - Current
  • Directs communications services to align key processes with goals and objectives of organization and regulatory compliance.
  • Oversees the switchboard operators and mailroom clerks.
  • Responsible for organization wide compliance with interpreter services.
  • Research, review and recommend equipment, materials and supplies to meet organizational needs.
  • Create and maintain the department budget.
  • Engage with Executive Leadership on meeting corporate goals.
  • Create, revise and implement polices
  • Contract with numerous other agencies for services.
  • Complete monthly and yearly reports.
  • Investigate Complaints.


Director/Manager of Security

Bristol Hospital
05.2021 - Current
  • Directs security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Oversees the safety of patients, visitors, and employees by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Research, review and recommend equipment, materials and supplies to prepare and maintain security expenses.
  • Create and maintain the department budget.
  • Created an in-house security team to replace contracted services.
  • Engage with Executive Leadership on meeting corporate goals.
  • Create, revise and implement polices
  • Contract with numerous other agencies for services.
  • Complete monthly and yearly reports.
  • Investigate complaints.
  • Oversee access control
  • Created a multi-tier, multi-year security improvement plan
  • Strengthen relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Chair of the Work Place Violence Committee

Director of Emergency Medical Services

Bristol Hospital
05.2021 - 04.2023
  • Responsible for managing 80 plus EMT's, Paramedics who are Union employees and the Supervisors, Managers and Dispatchers spread out over three cities.
  • Maintain current understanding of local, state and federal guidelines for emergency medical services; to include OEMS, HIPAA, CMS, and DPH.
  • Responsible for this for-profit entity's budget.
  • Engage with Executive Leadership on meeting corporate goals.
  • Maintain the highest level of compliance.
  • Create, revise and implement polices.
  • Maintaining the fleet of emergency vehicles and the facility.
  • Contract with numerous other agencies for services.
  • Complete monthly and yearly reports.
  • Investigate complaints.
  • Engage with the public during community outreach.
  • Build and strengthen relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.


Lieutenant Commander, Professional Standards

Town Of Bloomfield
01.2020 - 05.2021
  • Supervise Training Division.
  • Supervise Administrative Sergeant in charge of scheduling, body-worn camera program, fleet management and communications.
  • Supervise and assist Evidence/Court Liaison Officer, which includes oversite and access to the evidence room.
  • In charge of building facility management.
  • Assisted in the implementation of new scheduling software and new radio program.
  • Evaluate the performance of personnel.
  • Complete monthly reports for the Operations Captain.
  • Create and revise policies.
  • Responsible for Divisional Budget.
  • Accreditation Manager
  • Complete Citizen Complaint and Internal Affairs Investigations.
  • Oversee all Use of Force incident reviews.
  • Participate in lesson plan creation for department wide training
  • Provide guidance to subordinates as the senior Peer Support Officer.

Emergency Management Director

Town Of Bloomfield
10.2019 - 05.2021
  • Coordinated logistics, response and recovery for all major disasters including the Coronavirus Pandemic.
  • Worked directly with and coordinates with the Health Department and other town departments.
  • Obtain and purchase PPE supplies along with coordinating distribution.
  • Created policies and incident action plans to combat pandemic.
  • Worked directly with other town and state leaders on recovery efforts after major disasters.

Lieutenant Commander, Support Services Division

Town Of Bloomfield
02.2018 - 01.2020
  • Supervised Detective Division, which conducted major crime investigations.
  • Supervised Community Services Division, which includes two School Resource Officers, Community Service Officer and Sergeant, Animal Control Officer along with the Record's Division consisting of civilian staff.
  • Oversaw the Explorer Program, Cadet program and all other police and youth related activities within town.
  • Participated in the Juvenile Review Board through Social and Youth Services.
  • Responsible for Divisional Budget.
  • Proficient in Freedom of Information Act.
  • Evaluated the performance of personnel.
  • Completed monthly reports for the Operations Captain.
  • Created and revised policies.
  • Completed assigned CALEA accreditation division chapters.
  • Supervised major crimes investigations and background investigations.
  • Liaison with State Police Major crimes and the Office of the Chief Medical Examiner on autopsy's.
  • Interacted with the State's Attorney's Office involving apprehension and prosecution of perpetrators.
  • Conducted background investigations on prospective employees.

Detective Sergeant

Town Of Bloomfield
07.2017 - 02.2018
  • Performed supervisory and administrative duties
  • Supervised 4 detectives and their investigations.
  • Evaluated the performance of personnel.
  • Completed monthly reports for commanding officer.
  • Assisted with CALEA accreditation.
  • Investigated major crimes, to include homicides, sexual assaults, robberies and white collar crimes.
  • Conducted searches, collected, seized and documented evidence at crime scenes.
  • Completed numerous types of search warrants.
  • Liaison with State Police Major crimes and the Office of the Chief Medical Officer on autopsy's.
  • Interacted with the State's Attorneys involving apprehension and prosecution of perpetrators.
  • Conducted background investigations on prospective employees.

Patrol Sergeant

Town Of Bloomfield
08.2014 - 07.2017
  • Performed supervisory and administrative duties as the shift commander.
  • Conducted investigations.
  • Supervised patrol officers and dispatchers.
  • Evaluated the performance of personnel.
  • Completed monthly reports for commanding officer.
  • Ancillary duties included Field Training program supervisor, K-9 unit, fleet management, body-worn camera program and CIT program.
  • Assisted with CALEA accreditation.

Detective

Town Of Bloomfield
11.2013 - 08.2014
  • Investigated major crimes, to include homicides, sexual assaults, robberies and white collar crimes.
  • Conducted searches, collected, seized and documented evidence at crime scenes.
  • Completed numerous types of search warrants.
  • Interviewed suspects, witnesses and obtained written statements
  • Identified and apprehended criminals.
  • Liaison with State Police Major crimes and the Office of the Chief Medical Examiner on autopsy's.
  • Interacted with the State's Attorney's Office involving apprehension and prosecution of perpetrators.
  • Conducted background investigations on prospective employees.
  • Gathered intelligence information on criminal activity.
  • Conducted covert operations into vice activities and Internet Crimes Against Children.

Patrol Officer

Town Of Bloomfield
02.2006 - 11.2013
  • Investigated crimes, conducted searches, collected, seized and documented evidence at crime scenes.
  • Interviewed suspects, witnesses and obtained written statements
  • Employed an extensive knowledge of criminal law. motor vehicle law, town ordinances, modern law enforcement and investigative techniques to effectively deal with the general public in a tactful, meaningful and fair manner.
  • Hostage negotiator with the emergency response team.
  • Crisis Intervention Team member and Peer Support Officer.
  • Field Training Officer for new and probationary officers.
  • Identified and apprehended criminals.
  • Investigated and prepared traffic accident reports.
  • Completed search warrants.
  • Medical First Responder.
  • Worked under cover with Detective Division to combat crimes against children.


Education

Master of Public Administration Management - Public Administration Management

Marist College
Poughkeepsie, NY
06.2016

Bachelor of Science - Individualized Studies

Charter Oak State College
New Britain, CT
06.2011

Police Officer Certification - Law Enforcement

CT POST Academy
Meriden CT
07.2006

Skills

  • Department budget preparation and control
  • Creating and revising policies
  • Supervising subordinates
  • Supervising investigations
  • Completing criminal, internal and background investigations
  • Proficient professional writing
  • Training development
  • Crisis Intervention
  • Communications
  • Accreditation Manager
  • Emergency Management
  • Field Training
  • POST Certified Instructor

Accomplishments

9 Bloomfield Police Chief's Commendations

  • For exceptional management and investigation into locating a missing endangered juvenile (2016)
  • For exceptional management in apprehending a robbery suspect (2016)
  • For exceptional handling of locating a missing endangered juvenile (2014)
  • For exceptional handling of a motor vehicle stop leading to an arrest for weapons and narcotics violations (2013)
  • For participation and professionalism during the security of the presidential motorcade (2013)
  • For valuable contributions to the Town of Bloomfield (2012 x 3 and 2013)
  • Bristol Police Chief Award of Excellence or assisting a resident, while off duty during a dog attack in her neighborhood (2017)

Certification

  • Accreditation Management
  • Incident Command System Management - NIMS 100 & 700
  • FBI LEEDA Supervisor and Command Staff level
  • Leadership Skills for Police Supervisors
  • First Line Supervisor and Critical Incident Management
  • Emergency Medical Technician
  • State of CT Dispatch and Emergency Medical Dispatcher
  • Background Investigations
  • Criminal Investigations
  • Crime Scene processing
  • Interview and Interrogation Basic and Advanced
  • Mental Health First Aid Trainor
  • Crisis Intervention Technician
  • Peer Support and Critical Incident System Management
  • Hostage Negotiator
  • Field Training Officer
  • POST instructor
  • Violence Prevention Specialist
  • Internet Crimes Against Child (FBI Task Force)

Timeline

Director/Manager of Volunteer Services

Bristol Hospital
09.2023 - Current

Director of Systems Emergency Prepardness

Bristol Hospital
01.2022 - Current

Director/Manager of Communications

Bristol Hospital
05.2021 - Current

Director/Manager of Security

Bristol Hospital
05.2021 - Current

Director of Emergency Medical Services

Bristol Hospital
05.2021 - 04.2023

Lieutenant Commander, Professional Standards

Town Of Bloomfield
01.2020 - 05.2021

Emergency Management Director

Town Of Bloomfield
10.2019 - 05.2021

Lieutenant Commander, Support Services Division

Town Of Bloomfield
02.2018 - 01.2020

Detective Sergeant

Town Of Bloomfield
07.2017 - 02.2018

Patrol Sergeant

Town Of Bloomfield
08.2014 - 07.2017

Detective

Town Of Bloomfield
11.2013 - 08.2014

Patrol Officer

Town Of Bloomfield
02.2006 - 11.2013

Master of Public Administration Management - Public Administration Management

Marist College

Bachelor of Science - Individualized Studies

Charter Oak State College

Police Officer Certification - Law Enforcement

CT POST Academy

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Christina Michaud