Christina Mitroi
Prospect Heights,IL
Summary
- Experienced professional specializing in employee management, goal implementation, and reporting to senior management with a track record of success. Skilled in developing and executing effective leasing and marketing strategies, including outbound marketing and referral programs. Known for delivering five-star concierge-level customer service while adeptly managing teams and fostering collaborative work environments. Proficient in CRM systems, with excellent communication, organizational, and time management skills. Proven ability to drive business growth through strategic planning and efficient execution, resulting in measurable results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Leasing Manager
Marquette Management
Wheeling, US
02.2020 - Current
- Current senior lead (1 of 3) out of 150+ agents. Leading and training all new hires. Along with mentoring current agents.
- Oversees and executes leasing and marketing operations.
- Developing, implementing, and teaching policies for leasing throughout the entire company.
- Creating tailored goals for property to increase occupancy per budget.
- Maintaining over-budgeted occupancy and resident retention goals.
- Strong communication skills for internal and maintenance teams.
- Providing concierge-level customer service with clients and residents.
- Excellent problem solver for all property management issues.
- Conducted market research to identify competitive rental rates in the area.
- Organizing and coordinating all aspects of resident events, including catering and entertainment, while maintaining budget.
Senior Leasing Consultant
Pepper Pike Capital Partners
04.2018 - 02.2020
- Assisted with all aspects of leasing for property while leading leasing team.
- Including social media marketing, rental websites, and outbound marketing. Developed relationships with competitive communities.
- Managed daily resident complaints, processed rents, and solved problems related to residents, ledgers, and in-house leasing/maintenance teams.
- Continuously rented and gradually increased occupancy each month at this distressed property, resulting in exceeding budgeted occupancy.
- Monitored renewal dates for existing leases and prepared renewal notices accordingly.
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
Regional Leasing Agent
Reside Living
06.2014 - 06.2017
- Top leasing agent in company within one quarter and maintained status.
- Managed and leased for 15 different properties in various parts of central downtown Chicago.
- Conducted new hire training for leasing agents and administrative positions.
- Managed resident issues and needs before escalation to higher management.
- Created market surveys and market analysis for various properties.
- Organized building walks and inspections with engineers.
- Directed weekly leasing meetings with the office and engineering team members.
- Developed detailed event plans, budgets, staffing requirements, timelines, and vendor contracts for resident events.
Education
Associate's - Math & Science
Oakton College
Real Estate Agent/Broker School -
Academy of Real Estate Education
Skills
- Public Speaking and Presentation
- Strong Verbal/Written Communication Skills
- Content Development for Social Media
- Proficient in Market Research
- Data-driven decision-making
- Sales Cycle Management
- Effective Problem Resolution
- Interpersonal Networking
- Sales Strategy Development
- Multidisciplinary Team Leadership
- Sales and Negotiation Expert
Certification
Illinois State Leasing License, Current
Languages
- English, Fluent
- Romanian, Fluent
- Spanish, Fluent
Languages
English
Native/ Bilingual
Romanian
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Senior Leasing Manager
Marquette Management
02.2020 - Current
Senior Leasing Consultant
Pepper Pike Capital Partners
04.2018 - 02.2020
Regional Leasing Agent
Reside Living
06.2014 - 06.2017
Associate's - Math & Science
Oakton College
Real Estate Agent/Broker School -
Academy of Real Estate Education
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