Christina M. Jenko
Spencer,Ohio
Summary
Self-starting and motivated, with extensive knowledge in customer satisfaction. Understands the importance of maintaining records, and aiding in generating and collecting revenue. Naturally intuitive, with strength in problem-solving skills and excellence in customer service. Seasoned Advisor with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement.
Overview
13
13
years of professional experience
Work History
Automotive Enthusiast Advisor III Service
Hagerty Insurance
03.2022 - Current
- Demonstrated proficiency in Four Speed fundamentals and traditional AEA skills.
- Analyzed customer needs to recommend suitable insurance solutions.
- Resolved customer inquiries through effective communication and problem-solving.
- Facilitated training sessions for new advisors on company policies and best practices.
- Facilitated tailored up-serves, self-service tools, webinars, and events to enhance member experience.
- Resolved complex member issues through effective communication and customized solutions.
- Supported teammates by identifying strengths and offering training to improve skills.
Operations Manager & Co-Owner
Gordons Truck sales
11.2018 - Current
- Co-founded and operated independent automotive sales facility, achieving $400k in first-year sales.
- Managed annual budget of $250k, ensuring effective allocation of resources.
- Oversaw procurement of inventory valued at $50k to enhance product offerings.
- Maintained company website and executed product marketing strategies to drive sales.
- Developed and implemented client retention strategies to boost satisfaction levels.
- Conducted research to ensure compliance with bank contract requirements and state guidelines.
- Processed titles efficiently within required timeframes under Ohio regulations.
- Extracted customer information proficiently to enhance overall service experience.
Operations Manager & Co-OWNER
Cgi roadservices
09.2013 - 04.2019
- Co-founded and operated independent towing and roadside assistance company generating $500K in annual revenue.
- Achieved record sales in county by maintaining exceptional customer relations and service standards.
- Managed logistics, vehicle maintenance, budgeting, payroll, and account retention for operational efficiency.
- Streamlined customer detail extraction, reducing response times by 50% while ensuring high service ratings.
- Trained and managed employees over eight years, fostering motivation and commitment to quality service.
- Maintained meticulous records of all correspondence and transactions to support business operations.
Education
Associates - applied science
Bryant & Stratton College
08.2021
Skills
- Customer service skills
- Written communication
- Verbal communication
- Typing proficiency
- Interpersonal skills
- Team collaboration
- Independent work
- Attention to detail
- Problem-solving abilities
- Research skills
- Analytical thinking
- Critical thinking
- Rapport building
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft PowerPoint proficiency
Skills And Prior Roles
- Certified Educator OPI, 3 years
- Supervisor and Trainer Vforce Management, 1 year
- Owner, Manager, and Employee Trainer for 3 personal businesses
Timeline
Automotive Enthusiast Advisor III Service
Hagerty Insurance
03.2022 - Current
Operations Manager & Co-Owner
Gordons Truck sales
11.2018 - Current
Operations Manager & Co-OWNER
Cgi roadservices
09.2013 - 04.2019
Associates - applied science
Bryant & Stratton College