Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christina M. Jones

Key west,FL

Summary

Energetic and adaptable with knack for creative thinking and excellent communication skills. Possesses solid understanding of social media trends and platforms, adept at content creation and audience engagement. Committed to driving brand awareness and fostering online communities.

Overview

15
years of professional experience

Work History

Life on the Rocks Charters

Social Media Manager/Scheduling Coordinator
04.2022 - Current

Job overview

  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Restructured customer service process, ensuring quicker response times.

Oasis at the Conch Republic

Physical Therapist Assistant
04.2018 - Current

Job overview

  • Care plan meetings providing professional recommendations and updates to patients, family and team
  • Daily communication with interdisciplinary departments to ensure effective and successful patient outcomes
  • Collaborated with physical therapists to develop comprehensive treatment plans for patients with varying needs and diagnoses.
  • Participated in review of annual, quarterly and monthly budgets for our physical therapy department
  • Monitored patient progress and reported changes to physical therapist.
  • Knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services
  • Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
  • Directly consult with the professional staff for clarification of conflicting, incomplete or ambiguous clinical data in the health record
  • Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
  • Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
  • Facilitated faster recovery times for post-surgical patients by initiating early mobilization techniques and progressive exercise programs.

Kforce Professional Staffing

TSC/OTC Issue Resolution Specialist – Remote
01.2010 - 01.2018

Job overview

  • Complete internal and client requested account reconciliations
  • Research problem invoices to resolve disputes/issues (i.e
  • Misapplied payments, time cards, credits)
  • Work with field coordinators to resolve any invoicing/payment discrepancies
  • Provide report update reports
  • Use personal computers and software programs in an office environment to extract, revise, or sort information from files, records, or databases
  • Identify trends, extract insight from large amounts of information, and tie analysis back to key business outcomes
  • Identified root causes for complaints and implemented solutions to prevent recurrence.
  • Enhanced customer satisfaction by effectively resolving issues in a timely manner.
  • Managed customer inquiries, ensuring swift feedback and issue resolution.
  • Improved resolution processes with detailed documentation of customer interactions.
  • Provided training and support to new team members for consistent service delivery.
  • Minimized escalations with proactive communication and follow-up with clients.

Education

University of South Florida
Tampa, FL

Bachelor of Science from Finance
01-2008

South University
Tampa, FL

Associate of Science from Physical Therapy Assistant

Skills

  • Social media management
  • Photo and video editing
  • Teamwork and collaboration
  • Content creation
  • Attention to detail
  • Problem-solving
  • Deadline oriented
  • Data entry proficiency
  • Invoice processing
  • Risk reporting
  • Strong organizational skills
  • Empathy and patience

Timeline

Social Media Manager/Scheduling Coordinator

Life on the Rocks Charters
04.2022 - Current

Physical Therapist Assistant

Oasis at the Conch Republic
04.2018 - Current

TSC/OTC Issue Resolution Specialist – Remote

Kforce Professional Staffing
01.2010 - 01.2018

University of South Florida

Bachelor of Science from Finance

South University

Associate of Science from Physical Therapy Assistant

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Christina M. Jones