Summary
Overview
Work History
Education
Skills
Timeline
Server
WENDY CARLSON

WENDY CARLSON

Key West,FL

Summary

  • Strong work ethic
  • Well seasoned in Cash handling and POS operations
  • Excel in high-volume dining
  • Reliable and Dependable
  • Proficient in Food safety and hygiene
  • Adapt quickly with a positive attitude
  • Highly organized

Overview

10
10
years of professional experience

Work History

SERVER

KEYS CAFE
11.2015 - 12.2025
  • Managed multiple tables efficiently during peak hours to optimize workflow.
  • Resolved customer complaints promptly, enhancing guest satisfaction and retention.
  • Maintained cleanliness and organization of the dining area to meet health standards.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
  • Resolved customer complaints with a calm, solution-focused approach, ensuring guest satisfaction.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Trained new servers on menu items, service standards, and operational procedures.

General Manager

KEYS CAFE
11.2015 - 12.2025
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.

Education

MBA - BUSINESS

Capella University
Saint Paul, MN
06-2004

Bachelor of Science - Kinesiology

University of Minnesota
Minneapolis, MN
08-1992

Skills

  • Strong work ethic
  • Cash handling
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Supply restocking
  • Reliability
  • Multitasking
  • Positive and professional
  • Server training
  • POS operation
  • Downtimeclean and restock

Timeline

SERVER

KEYS CAFE
11.2015 - 12.2025

General Manager

KEYS CAFE
11.2015 - 12.2025

MBA - BUSINESS

Capella University

Bachelor of Science - Kinesiology

University of Minnesota
WENDY CARLSON