WENDY CARLSON
Key West,FL
Summary
- Strong work ethic
- Well seasoned in Cash handling and POS operations
- Excel in high-volume dining
- Reliable and Dependable
- Proficient in Food safety and hygiene
- Adapt quickly with a positive attitude
- Highly organized
Overview
10
10
years of professional experience
Work History
SERVER
KEYS CAFE
11.2015 - 12.2025
- Managed multiple tables efficiently during peak hours to optimize workflow.
- Resolved customer complaints promptly, enhancing guest satisfaction and retention.
- Maintained cleanliness and organization of the dining area to meet health standards.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
- Resolved customer complaints with a calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
General Manager
KEYS CAFE
11.2015 - 12.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Education
MBA - BUSINESS
Capella University
Saint Paul, MN06-2004
Bachelor of Science - Kinesiology
University of Minnesota
Minneapolis, MN08-1992
Skills
- Strong work ethic
- Cash handling
- Safe food handling
- High volume dining
- Team collaboration
- Supply restocking
- Reliability
- Multitasking
- Positive and professional
- Server training
- POS operation
- Downtimeclean and restock
Timeline
SERVER
KEYS CAFE
11.2015 - 12.2025
General Manager
KEYS CAFE
11.2015 - 12.2025
MBA - BUSINESS
Capella University
Bachelor of Science - Kinesiology
University of Minnesota