Christina M. Mathis
Lakebay
Summary
Dynamic professional with extensive experience in customer service and banking operations at Chase Bank. Proven ability to enhance customer loyalty through effective relationship management and compliance adherence. Skilled in transaction processing and cash handling, with a strong attention to detail and a self-motivated approach to achieving operational excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
Gig Harbor
06.2023 - Current
- Educated clients on features and benefits of banking products, driving informed decision-making.
- Facilitated account inquiries and banking transactions, enhancing customer satisfaction.
- Resolved customer complaints promptly while adhering to bank policies.
- Handled cash transactions and maintained accurate cash drawer balances.
- Established strong customer relationships, fostering loyalty and improving retention.
- Assisted customers with account opening, maintenance, and online banking applications.
- Collaborated with team members to optimize branch operational efficiency.
- Ensured compliance with all banking regulations during daily operations.
Service Supervisor
Albertsons
Gig Harbor
01.2023 - 06.2023
- Supervised front-end staff operations to optimize workflow and improve service delivery.
- Delivered fast, friendly, and accurate checkout service to ensure customer satisfaction.
- Monitored customer traffic flow and maintained cleanliness of checkout lanes to ensure a positive shopping environment.
- Utilized suggestive selling techniques to increase sales and enhance customer experience.
- Enforced compliance with company policies regarding cash handling and front-end procedures.
- Completed daily reconciliation of funds, handling recording and balancing functions.
- Maintained accurate records of store sales and transactions to support operating plans.
- Responded accurately to incoming calls and managed intercom messages efficiently.
Receptionist, AP/AR, Dealer Trade Title Clerk
Younker Motors, Inc.
Renton
10.2012 - 04.2015
- Generated monthly statements for accounts receivable and processed incoming payments, maintaining accurate records.
- Entered invoices and purchase orders into ADP, generating monthly payables reports.
- Answered phones and directed calls to appropriate departments, ensuring timely communication.
- Closed service repair orders and parts tickets accurately.
- Prepared dealer trade paperwork and organized incoming vehicle inventory in ADP, facilitating smooth operations.
- Managed the stocking of new vehicles in ADP and printed second stickers.
Administrative Assistant
Dason, Incorporated
Memphis
09.2008 - 07.2009
- Answered phones, provided customer service, managed accounts payable and receivable, utilized QuickBooks for financial tasks, maintained filing systems, processed daily cash register and deposits, reconciled credit card transactions, and supported multiple businesses owned by the employer.
- Reviewed TXDot regulations for company trucks to ensure compliance.
- Managed daily office operations to ensure a smooth workflow.
- Coordinated meetings and scheduled appointments for executives and staff.
- Assisted in preparing reports and presentations for management review.
Administrative Assistant
Gateway to the Southwest Realty
Raton
05.2003 - 02.2008
- Assisted with administrative tasks such as filing, receptionist duties, managing emails, designing brochures for properties, updating weekly property listings, supporting the owner with contracts, answering phones, scheduling appointments, assisting the owner with yearly taxes, and providing customer service.
- Managed scheduling and calendar coordination for multiple executives.
- Assisted with document preparation and filing for various departments.
- Coordinated travel arrangements and itineraries for staff members.
Education
High School -
Auburn Senior High School
Auburn, Washington01.1999
Skills
- Banking operations knowledge
- Transaction processing
- Cash handling
- Compliance adherence
- Customer relationship management
- Customer service
- Data entry
- QuickBooks expertise
- ADP payroll systems
- Office software skills
- Scheduling and planning
- Attention to detail
- Telephone communication
- Internet research
- Tax preparation
- Organizational skills
- Cashier and customer service
Certification
Notary
Accomplishments
Client Experience Spotlight Award
Timeline
Associate Banker
Chase Bank
06.2023 - Current
Service Supervisor
Albertsons
01.2023 - 06.2023
Receptionist, AP/AR, Dealer Trade Title Clerk
Younker Motors, Inc.
10.2012 - 04.2015
Administrative Assistant
Dason, Incorporated
09.2008 - 07.2009
Administrative Assistant
Gateway to the Southwest Realty
05.2003 - 02.2008
High School -
Auburn Senior High School