CHRISTINA Murillo
Topbuild
TEMPE,AZ
21
years of professional experience
1
Certification
Experienced finance professional prepared for managerial responsibilities in accounts receivable. Proven ability to streamline processes, optimize cash flow, and enhance financial reporting. Strong focus on team collaboration and delivering results. Known for reliability, adaptability, and expertise in credit control, collections, and financial analysis.
Work History
Cash Application Specialist, Finance Department
3 Years 4 Months- Utilized accounting software to reconcile cash receipts with invoices and credit card charges.
- Investigated customer account details to clear outstanding balances.
- Identified discrepancies between payments received and invoices due, resolving any issues that arose.
- Processed cash application transactions accurately and efficiently to ensure timely revenue recognition.
- Led initiatives to automate manual processes, resulting in improved accuracy and reduced processing time across the department.
- Identified and resolved discrepancies between payments received and invoices due.
- Managed daily reconciliation of accounts receivable to maintain data integrity and reduce discrepancies.
- Collaborated with cross-functional teams to resolve payment issues and enhance customer satisfaction.
- Implemented process improvements that streamlined cash application workflows, increasing operational efficiency.
- Trained new team members on cash application procedures and best practices for enhanced performance.
- Monitored aging reports to identify and address outstanding payments, reducing collection times significantly.
- Developed comprehensive documentation for cash application processes, ensuring consistency and compliance standards are met.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currentcy.
Account Receivables Contractor, Finance Department
3 Months- Processes bi-weekly aging and month-end reconciliation on multiple billing interfaces
- Researched unapplied cash discrepancies
- Review invoices against Purchase Orders to verify information is accurate
- Gathered aging reports and developed reporting tools to enhance reconciliation processes
- Reviewed invoices against purchase orders to ensure accuracy of information
- Research systems for invoices and PO against payment applications.
- Engaged with military and private contracts
- Coordinated collections processes with sales managers to address invoice pricing discrepancies
- Working companies like Honeywell, military contracts, and private companies
Account Receivables Clerk, Finance Department
8 Months- Processed aging reports and completed month-end reconciliations to ensure accurate financial records
- Processed Aging and Month-End Reconciliation
- Collect payment from customers and accurately record it into the system
- Developed procedures for collections, cash applications, invoicing, and backend manager reporting to streamline operations
- Update client accounts based on payment or contact information
- Contacted previous clients and customers to request payments and establish payment plans, improving cash flow management
- Gather payments from customers and record them in accounting system. from customers and accurately record it into the system
- Create reports and balance sheets that document overall profits and losses
- Developed revolutions spreadsheets for tracking and month-end close purposes
Account Receivables Assistant Manager, Payroll/Finance Department
6 Months- Bill and submit clean claims to Medicaid health plans, Division of Developmental Disabilities (DES-DDD) and private payers.
- Collected necessary information to prepare and streamline claims for re-billing.
- Keep accurate and orderly records for all billing and accounts receivable activities.
- Researched, corrected and resubmitted rejected and denied claims to ensure timely processing.
- Managed a large volume of invoices related to SSI claims.
- Maintained accurate and orderly records for all billing and accounts receivable activities to support financial integrity.
- Liaised with health plans and other payors to ensure successful claims processing.
- Carry out internal audits of accounts and processes.
- Paycom approval timesheets with travel time calculations and advance pay approvals based on time.
- Assisted in payroll processing to support timely employee payments.
- Supported the authorization process to enhance efficiency.
- Assist with resolving discrepancies and processing payroll.
Freelance - Business Process Consultant
2 Months- Prepared SOPs and P&Ps to enhance business operations and streamline office management.
- Organization of Company Financial Processes
- Developed training documentation and process outlines for new hires, facilitating smooth onboarding as business scales.
- Established QuickBooks time tracking system to streamline payroll operations. for payroll and timeentry
- Redesigned office layout to enhance workflow and efficiency. and design in office location and internet presence.
- Providing training on company business process and internet maintenance
Accounts Receivable Specialist - Finance Department
1 Year 6 Months- Prepares processes daily cash receipts vouchers for payments and inter-company transfers
- Managed high volume invoicing to ensure timely billing and accounts receivable management. and cash applications
- Researched weekly departmental reports for higher management review.
- Audited adjustments and reapplication requests prior to processing.
- Audit Adjustments and reapplication requests before processing request
- Cleared discrepancies in bank reconciliations and processed customer account refunds.
- Research weekly departmental reports to provide to higher management.
Personal Caregiver for Children
2 MonthsClient Implementation Analyst - Contracts Team
8 Months- Provided the client with service of reviewing and managing company contracts for accuracy and details for implementation of partnership of service.
- Compiled timesheet reports for supervisory approval and oversight. for approvals needed from supervisor on timesheet
- Analyzed all state standards and regulations for time management and time sheets to employ staff for the client.
- Reviewed and managed company contracts for accuracy and details to facilitate effective service partnership implementation.
- Running report for approvals needed from supervisor on timesheet
- Delivered customer service through direct interaction with clients and B2B communication regarding staffing services.
- Demonstrating diverse problem-solving skills in complex services from the client and maintaining company regulations
- Demonstrating diverse problem-solving skills in complex services from client and maintain company regulations
- Oversaw contract management processes to maintain clear communication with clients. and negotiating with clients meet deadlines while providing good customer service to the client and internal departments.
Accounts Receivable Manager – Corporate Finance Department
5 Months- High volume invoicing and payment application
- Approved employee timesheets and reconciled payroll bank statements to ensure accurate payroll processing.
- Utilized Excel to create pivot tables, macros, and vlookups for CFO reporting, including formatting pie charts and graphing tables for monthly budget statistics.
- Redeveloped the financial systems related to initial contracts, policies and procedures, training material, invoicing, collections and account payables.
- Redeveloped financial systems for contracts, policies, procedures, training materials, invoicing, collections, and accounts payables to enhance operational efficiency.
- Interdepartmental communication and training completed to help all departments stay in line with the new financial processes' goals.
- Sourced candidates for new employee hires through targeted outreach and interviews. through interviews and training to assist in accounts receivable processes.
- Worked with full cycle Accounts Payable processes for the entire company and its subsidiaries.
Student Accounts Receivable Specialist– Business Office Department
1 Year 4 Months- Utilized Excel with pivot tables, Vlookups, and conditional formatting to track collections accounts and report accurate balances to CFO
- Handled soft collections with a positive and engaging approach to maintain company culture. with a positive approach which is inline with the company atmosphere
- Negotiated contracts with third-party agencies to enhance service collaboration
- Redeveloped collections process and rewrote all the materials associated (i.e. P&P, Process flow and outline.)
- Providing check reconciliations for year end bonuses.
Administrative Assistant - Donor Development Department
9 Months- Provided administrative and donor development expertise to support fundraisers, including sourcing community demographics and identifying needs for new fundraising initiatives.
- Developed specialized written communication for donor correspondence to enhance engagement and support donor relationships.
- Initiated creation, preparation, and distribution of solicitation materials while assisting in planning and executing donor events to maximize participation.
- Coordinated multiple social media projects to enhance visibility for special events through Facebook, Instagram, and Twitter. for special events on Facebook, Instagram, and Twitter.
Personal Caregiver for Elderly Grandparent
5 MonthsCorporate Billing Specialist– Apollo Student Accounting
9 Years- Collaborated with departments to streamline processes and ensure client satisfaction through effective communication and training.
- B2B Collections duties were performed to receive payment from outstanding balances and maintain collections reports
- Conducted monthly reconciliation reports and maintained Room Rentals accounts to ensure accurate financial tracking.
- Understanding and handling employer accounts by verifying each employer’s specific policy for multiple Fortune 500 companies outlined in contracts. Additional, B2B communication or training to revamp contract requirements to relate to the company’s capabilities
- Executed B2B collections to secure payments from outstanding balances while managing collections reports.
- Analyzed account trends to identify areas for improvement in billing practices.
- Assisted in training new staff on billing software and compliance protocols.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Accounts Receivable Specialist– Apollo Student Accounting
1 Year 10 Months- Supported external campus advisors with accurate information on student accounts and necessary documentation for applying specialized discounts
- Developed DataLoad program report to automate weekly reporting for promotions, early payment discounts, alumni discounts, and adjustments, streamlining processes and reducing manual workload
- Processed invoices and payments efficiently to maintain accurate account records.
- Resolved customer inquiries regarding billing discrepancies and payment status.
- Assisted in maintaining AR aging reports to track outstanding balances effectively.
Finance Counselor I – Axia College- Midwest Division
1 Year 5 Months- Conducting student financial interviews and facilitating the student finances intake process to ensure compliance with company financial policies. Receives and verifies financial aid documents.
- Performed high-volume maintenance of student accounts and databases, conducting account reviews, reconciling aging levels, and verifying clearance of accounts while performing adjustments and payments.
- Managed the collection of past due accounts and delinquent balances through direct communication via letter or telephone.
- Facilitated individual and group counseling sessions to address client needs.
Associate Enrollment Counselor – Hohokam Ground Campus
1 Year 7 Months- Collected accurate financial documentation to resolve student discrepancies ahead of deadlines.
- Collecting the accurate financial documentation with student discrepancies before approaching deadlines.
- Developed communication channels with various departments to address and resolve specific finance issues.
- Training other team members in excel reports, customer service, admission and financial aid responsibilities.
- Created and facilitated process flows for tasks and updates to team procedures.
Associate Team Lead - Online Outbound Team
7 Months- Hired, managed, and trained groups of 40 to 50 employees.
- Communicated and trained other departments on startup and purpose of new Online Outbound department, aligning it with company goals.
- Created materials for policies, procedures, and process flows to address Verification and CCodes discrepancies.
- Established motivational environment through team building and collaboration with various teams to address escalated student financial aid issues.
Senior Learning Coach - Fax Intake Resolution Specialist Team
1 Year 2 Months- Maintain updates with current manuals, refreshers, and process flow documents on verification and code issues. Additionally, developing and training new processes and updates to include quality, production, and recognizing error trends.
- Facilitated communication between management and staff regarding inconsistencies in manuals.
- Conducted research on various files to support quality assurance efforts.
- Facilitated personalized learning plans to address diverse student needs.
Fax Resolution Specialist - Fax Intake Resolution Specialist Team
6 Months- Reviewed faxed documents from students applying for financial aid at University of Phoenix to ensure compliance with submission requirements.
- Interacted with students via written and verbal requests for necessary paperwork.
- Facilitated resolution processes for customer inquiries, ensuring timely and effective outcomes.
- Analyzed complex issues to identify root causes and implement strategic solutions.
- Collaborated with cross-functional teams to enhance communication and streamline workflows.
Education
Diploma
Bachelors Degree - Bachelors of Science in Psychology
Skills
Adaptability § Strategic planning § Critical thinking § Team collaboration § Creative solutions § Team leadership § Administrative support § Collections § Project Management § Financial literacy § Analytical § Goal-oriented § Rapid learner § Effective communication § Customer support § Microsoft Office § Detail-oriented § Authenticity
Project management
Leadership experience
Recruitment experience
5 years of Financial Analysis experience
Accounts receivable
Collections experience
Finance experience
23 years Administrative support
25 years experience in Customer support
Computer proficiency
365
MS Word
Excel
PowerPoint
Outlook Express
Sharepoint
OneNote
Teams
Operating systems knowledge
Accomplishments
- Maintain employee of the month status after year of service for going above and beyond by being impatiently innovative at Bryan University
- Producing three times more in production as originally required at The Salvation Army
- Worked with all divisions and policies within the accounting department, which are West, Southwest, Military, Specialty, and Employee. Employee accounts were highly sensitive material that required strict hold on privacy policies with University of Phoenix
- Certified Direct Care Worker and current certification in First Aid and CRP/AED from Home Assist Health
- Departmental communications made along with shadowing to develop a company-wide flow chart related to each department to increase communication and understanding of roles in each department to establish cohesion. Developing training material for all departments within the University to adhere to Department of Education requirements at Bryan University
- Maintain multiple roles beyond the Accounts Receivable Manager role, which was project coordinator and manager that required certain tasks and documentations to be completed by a short deadline for Calo Programs
- Completed the necessary SOPs, P&Ps and flowcharts for each role within the accounting department as an
Certification
Maintain employee of the month status after year of service for going above and beyond by being impatiently innovative at Bryan University, Producing three times more in production as originally required at The Salvation Army, Worked with all divisions and policies within the accounting department, which are West, Southwest, Military, Specialty, and Employee. Employee accounts were highly sensitive material that required strict hold on privacy policies with University of Phoenix, Certified Direct Care Worker and current certification in First Aid and CRP/AED from Home Assist Health
Section name
above and beyond task with University of Phoenix
Timeline
Cash Application Specialist, Finance Department
Topbuild
05.2023 - CurrentRead More
Account Receivables Contractor, Finance Department
Cassavant Machining
01.2023 - 04.2023Read More
Account Receivables Clerk, Finance Department
Vitalant
05.2022 - 01.2023Read More
Account Receivables Assistant Manager, Payroll/Finance Department
Home Assist Health
10.2021 - 04.2022Read More
Freelance - Business Process Consultant
PLMZ Consulting
08.2021 - 10.2021Read More
Accounts Receivable Specialist - Finance Department
Matson Navigation
02.2020 - 08.2021Read More
Personal Caregiver for Children
12.2019 - 02.2020Read More
Client Implementation Analyst - Contracts Team
Manpowergroup
04.2019 - 12.2019Read More
Student Accounts Receivable Specialist– Business Office Department
Bryan University
12.2017 - 04.2019Read More
Accounts Receivable Manager – Corporate Finance Department
Calo Family Programs
07.2017 - 12.2017Read More
Administrative Assistant - Donor Development Department
The Salvation Army
10.2016 - 07.2017Read More
Personal Caregiver for Elderly Grandparent
05.2016 - 10.2016Read More
Accounts Receivable Specialist– Apollo Student Accounting
University Of Phoenix
09.2010 - 07.2012Read More
Finance Counselor I – Axia College- Midwest Division
University Of Phoenix
04.2009 - 09.2010Read More
Associate Enrollment Counselor – Hohokam Ground Campus
University of Phoenix
09.2007 - 04.2009Read More
Associate Team Lead - Online Outbound Team
ACS/ Apollo Financial Services - University of Phoenix
02.2007 - 09.2007Read More
Corporate Billing Specialist– Apollo Student Accounting
University of Phoenix
01.2007 - 01.2016Read More
Senior Learning Coach - Fax Intake Resolution Specialist Team
ACS/ Apollo Financial Services - University of Phoenix
12.2005 - 02.2007Read More
Fax Resolution Specialist - Fax Intake Resolution Specialist Team
ACS/ Apollo Financial Services - University of Phoenix
06.2005 - 12.2005Read More
University of Phoenix Online
Bachelors Degree from Bachelors of Science in Psychology
Read More
Marcos De Niza, President of ENLACE – Student Scholarship Funding Program
Diploma
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