CHRISTINA MOHL
San Bernardino,USA
Summary
Results-driven healthcare revenue cycle professional with 9+ years of progressive experience in patient financial services, insurance verification, authorizations, and financial clearance within large academic medical centers. Proven expertise in payer relations, regulatory programs (Medicare, Medi-Cal, CCS), Epic EHR, and cross-functional collaboration with clinics, providers, and health plans. Recognized for operational accuracy, calm leadership under pressure, and the ability to improve financial outcomes while maintaining an exceptional patient experience. Ready to step into a managerial and/or Director-level role driving performance, compliance, and patient-centered financial operations.
Overview
11
11
years of professional experience
Work History
Patient Access Service Insurance Verifier
UCLA Medical Center
Los Angeles, CA
08.2023 - Current
- verification of patient demographics, insurance eligibility, benefits, and authorizations for inpatient and outpatient services, ensuring timely financial clearance.
- Collaborate daily with health plans, clinics, physicians, and external agencies to resolve coverage and authorization issues.
- Apply working knowledge of state, federal, and third-party programs including Medicare, Medi-Cal, CCS, and out-of-state plans.
- Applied coding expertise across cardiac catheterization laboratory procedures, cardiovascular service lines, heart center related orders and hematology/oncology services, including infusion therapy, with comprehensive review of diagnosis- and treatment-related codes to ensure alignment with payer requirements and medical necessity standards.
- Submit, track, and validate authorizations for scheduled services, reducing delays and denials.
- Support revenue integrity by ensuring accurate benefit interpretation and documentation within Epic.
Financial Service Specialist
Loma Linda University Medical Center
Loma Linda, CA
08.2015 - 08.2023
- Performed end-to-end insurance verification, eligibility, and benefits analysis using electronic eligibility systems, payer portals, and direct payer communication.
- Calculated and communicated patient financial responsibility including copays, deductibles, and coinsurance for outpatient visits and procedures.
- Acted as a primary liaison between patients, providers, clinics, and payers to ensure transparency and accuracy in financial clearance.
- Procured authorizations from medical groups and pre-certifications from health plans; conducted proactive follow-ups to prevent service delays.
- Managed high-volume inbound and outbound calls related to authorization status and financial readiness.
- Strengthened clinic operations through consistent communication via phone, email, and CRM systems.
Education
Associate of Science - Kinesiology
Riverside City College
Riverside, CA01.2015
High School Diploma - undefined
Cajon High School
San Bernardino, CA01.2012
Skills
- Patient Financial Services Operations
- Revenue Cycle Management
- Insurance Verification & Eligibility
- Authorizations & Pre-Certifications
- Medicare, Medi-Cal, CCS & Commercial Plans
- Epic EHR (Advanced)
- Financial Clearance Workflows
- Patient Liability & Benefit Analysis
- Payer & Provider Relations
- Regulatory & Compliance Awareness
- Process Improvement
- Staff Training & Cross-Department Collaboration
- Electronic Eligibility Systems
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Patient Relationship Management Systems
PROFESSIONAL STRENGTHS
- Clear, empathetic communicator with patients, providers, and executives
- Calm and effective under pressure in fast-paced healthcare environments
- Strong critical thinking and workload prioritization
- Adaptable leader receptive to feedback and continuous improvement
- Patient-centered approach aligned with organizational financial goals
Timeline
Patient Access Service Insurance Verifier
UCLA Medical Center
08.2023 - Current
Financial Service Specialist
Loma Linda University Medical Center
08.2015 - 08.2023
High School Diploma - undefined
Cajon High School
Associate of Science - Kinesiology
Riverside City College