Christina Mollard
Westfield Center,Ohio
Summary
Dedicated and diligent employee with a strong focus on customer service, multitasking, and time management. Committed to providing each customer with a positive experience, consistently striving to exceed expectations. Proven track record of effectively handling multiple tasks simultaneously, adept at prioritizing and managing time efficiently.
Overview
11
11
years of professional experience
Work History
Project Manager
Mollard Conducting Batons
02.2014 - Current
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and customers
- Assisted customers with product selection, answered queries and provided advice
- Processed payments using PayPal, credit card machine, and POS system
- Assisted in setting up promotional displays, signage and displays for conventions
- Inspected packages for damage or defects and recorded information on the shipment paperwork.
- Calculated shipping costs based on customer requirements, weight, size and destination.
- Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
- Scheduled pickups with carriers to ensure timely delivery of goods. (USPS and UPS)
- Monitored daily operations of the customer service department, including incoming calls and emails (as needed)
- Oversaw some of creative development processes from concept to completion.
- Developed and implemented creative strategies to support brand objectives.
- Produced promotional materials such as fun marketing campaigns through Meta
- Assisted in setting up and tearing down of event equipment when traveling for conventions
- Provided customer service to attendees, responding to inquiries and resolving issues.
- Maintained accurate records of convention activities, such as attendance and revenue.
Hairstylist
Best Cuts
08.2013 - 02.2023
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Tracked inventory of supplies used for styling services.
- Developed relationships with new clients through referrals from existing customers.
- Organized scheduling of appointments throughout the day.
- Managed cash register transactions during checkout process.
- Pre-booked future appointments to increase repeat business.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Education
Cosmetology
Gerber Akron Beauty School
Akron, OH08.2011
Graphic Communications
Maplewood Career Center
Ravenna, OH05.2009
Skills
- Friendly, Positive Attitude
- Graphic Communications Certified
- Communication
- Quality Assurance
- Written Communication
- Customer Service
- Hair Coloring and Highlighting
- Nail Treatments
- Chemical Mixing and Application
- Manicures and Pedicures
- Beauty Tool Sanitization
- Friendly Communication
- Office Administration
- Project Management
- Mail Distribution
- File and Record Keeping
Timeline
Project Manager
Mollard Conducting Batons
02.2014 - Current
Hairstylist
Best Cuts
08.2013 - 02.2023
Cosmetology
Gerber Akron Beauty School
Graphic Communications
Maplewood Career Center
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