Christina Montaño
Duarte,CA
Overview
8
8
years of professional experience
Work History
Physician Benefits and Retirement Intern
Kaiser Permanente
Pasadena, CA
06.2024 - Current
- Used Microsoft Excel to develop audit reporting spreadsheets.
- Collaborated with the team in the development of a systems process for a vendor.
- Collaborated in confidential physician reporting
Assistant Store Manager
VANS
Azusa, CA
06.2023 - 11.2023
- Increased candidate pool diversity with inclusive recruitment practice and hiring.
- Ensuring all company expectations on job posting, candidate workflow and onboarding are met.
- Validating employee training is complete and store team is updated continually on HR Policies and Procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships and high customer satisfaction.
- Approved payroll and optimized labor scheduling according to store needs while adhering to budget constraints.
Floor Supervisor
VANS
Azusa, CA
06.2021 - 06.2023
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Assigned tasks to team members to complete within designated time frames.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Collaborated with other departments to drive successful completion of assigned tasks.
Sales Lead
VANS
Azusa, CA
12.2020 - 06.2021
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Sales Associate
VANS
Azusa, CA
07.2018 - 12.2020
- Set sales goals and problem solve.
- Maintaining a calm demeanor in periods of high volume.
- Demonstrating exceptional communication and analytical skills.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Zebra Supply Co.
Costa Mesa, CA
11.2016 - 07.2018
- Interacted with adiverse group, being kind and empathetic to customers' concerns.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Business Management & HR
California Polytechnic State University-Pomona
GPA 3.205.2025
Associate of Science - Business Administration
Mt San Antonio Community College
Walnut, CA06.2023
High School Diploma -
Duarte High School
Duarte, CA06.2017
Skills
- Organizational skills
- Effective Communication
- Interviewing abilities and skills
- Problem-Solving
- Customer Driven and Focused
- Excellent Customer Service
- Leadership Training and Development
- Detail-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Physician Benefits and Retirement Intern
Kaiser Permanente
06.2024 - Current
Assistant Store Manager
VANS
06.2023 - 11.2023
Floor Supervisor
VANS
06.2021 - 06.2023
Sales Lead
VANS
12.2020 - 06.2021
Sales Associate
VANS
07.2018 - 12.2020
Sales Associate
Zebra Supply Co.
11.2016 - 07.2018
Bachelor of Science - Business Management & HR
California Polytechnic State University-Pomona
Associate of Science - Business Administration
Mt San Antonio Community College
High School Diploma -
Duarte High School