Taylor Pearson-White
Tempe ,AZ
Summary
Dynamic customer service professional with a proven track record throughout many industries excelling in client education and complaint resolution. Known for building strong relationships and enhancing customer loyalty through effective communication and problem-solving skills. Proficient in Microsoft Works, I thrive in fast-paced environments while maintaining attention to detail.
Overview
10
10
years of professional experience
Work History
Retirement Benefits Customer Service Representativ
Bank of America
Chandler, AZ
02.2026 - Current
- Assessed 401k plan performance to guarantee adherence to regulatory requirements.
- Assisted clients in understanding plan options and investment strategies.
- Processed participant transactions, including contributions and distributions efficiently.
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
Tom Ford Beauty Representative Manger
Saks Fifth Avenue
Beachwood, OH/ Phoenix, AZ
04.2022 - 02.2026
- Organized and managed client appointments to facilitate personalized makeup, skincare, and fragrance consultations.
- Developed and maintained customer relationships to support business growth and satisfaction.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
Customer Service Representative
Progressive Insurance Companies
Mayfield Heights, OH
02.2018 - 03.2022
- Facilitated customer support for vehicle insurance processes in a remote environment, ensuring timely resolutions.
- Provided support in resolving customer complaints, enhancing overall satisfaction and loyalty.
- Adapted quickly to changes in products and services, enabling effective communication of updates to clients.
Customer Service Representative
Hilton Grand Vacations
Orlando, FL
05.2016 - 01.2018
- Directed call handling processes to maintain operational efficiency and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree -
Central Michigan University
Mount Pleasant, MISkills
- Professional and positive attitude
- Call center experience
- Typing speed
- Complaint handling
- Client education
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication (written and verbal)
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Microsoft Works proficiency
- Self motivation
- Interpersonal skills
- Training and development
- Risk assessment
Timeline
Retirement Benefits Customer Service Representativ
Bank of America
02.2026 - Current
Tom Ford Beauty Representative Manger
Saks Fifth Avenue
04.2022 - 02.2026
Customer Service Representative
Progressive Insurance Companies
02.2018 - 03.2022
Customer Service Representative
Hilton Grand Vacations
05.2016 - 01.2018
No Degree -
Central Michigan University