Jamie Clithero
Phoenix,AZ
Summary
6 years of experience as a Customer Service Representative and Supervisor at Bed Bath and Beyond. Able to identify customers needs and deliver effective solutions to problems. Committed to providing high quality customer care to create a positive shopping experience. Professional under pressure and adaptable in new situations.
1.5 years of experience as a Retirement Specialist and Customer Service Representative at Willis Towers Watson. Assisted clients with retirement needs and enrollment in retirement plans which consist of life insurance, health insurance, pension, and cash balance plans. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Retirement Specialist/Customer Service Representative
Willis Towers Watson
08.2022 - 12.2023
- Enhanced client satisfaction by providing personalized retirement planning solutions and advice.
- Assisted the retirement application process for clients, ensuring timely and accurate submissions.
- Educated and enrolled clients during the annual benefits enrollment period for life insurance, health insurance, pension and cash balance plans.
- Educated clients on tax implications of various retirement options.
- Conducted 50-70 Inbound and Outbound calls per work day.
Front End Supervisor and Customer Service Representative
Bed Bath and Beyond
06.2016 - 08.2022
- Sales, customer service, POS system experience, problem-solving, attention to detail.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Education
Actively Pursuing Life & Health Insurance License
American Professor
Phoenix, AZ01.2024
Bachelor of Science in Sociology -
Arizona State University
Tempe, AZ01.2022
Skills
- Customer Service
- Technology Skills
- Active Leadership Role
- Communication
- Management Skills
- Time Management
- Teamwork
- Dependability
- Adaptability
- Building Customer Loyalty
- Improving Customer Experience
- Positive Attitude
- Organization Skills
- Interpersonal Relationships
- Sales
- Product Management
Timeline
Retirement Specialist/Customer Service Representative
Willis Towers Watson
08.2022 - 12.2023
Front End Supervisor and Customer Service Representative
Bed Bath and Beyond
06.2016 - 08.2022
Actively Pursuing Life & Health Insurance License
American Professor
Bachelor of Science in Sociology -
Arizona State University