Jessica Samples
FRASER,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Manager
Pristine Cleaning
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Care Representative (Remote)
Arise Virtual Solutions Inc.
07.2014 - 02.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Audit Associate
Class Valuation
03.2011 - 02.2015
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Conducted financial, compliance and operational audits.
Education
Associate of Science - Nursing
Macomb Community College
Warren, MI04.2019
GED -
Lincoln High School
Warren, MI03.2007
Skills
- Customer focused personality
- Strong desire to help people
- Professional positive attitude
- Courteous telephone etiquette
- Exceptional listener
- Willingness to solve problems
- Empathy
Timeline
Manager
Pristine Cleaning
10.2019 - Current
Customer Care Representative (Remote)
Arise Virtual Solutions Inc.
07.2014 - 02.2019
Audit Associate
Class Valuation
03.2011 - 02.2015
Associate of Science - Nursing
Macomb Community College
GED -
Lincoln High School
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