Christina Moore
San Angelo,TX
Summary
Dynamic Patient Travel Coordinator II at Alaska Native Medical Center with a proven track record in travel coordination and exceptional customer service. Skilled in problem-solving and travel research, I consistently exceed client expectations by delivering tailored travel solutions and maintaining strong vendor relationships. Passionate about enhancing client experiences through effective listening and attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Travel Coordinator II
Alaska Native Medical Center
Anchorage, AK
01.2021 - 02.2025
- Created and distributed detailed travel documents including tickets, hotel reservations, and car rental information.
- Researched hotels and airfare options to best meet client needs and expectations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Coordinated travel arrangements, including flights, and hotels.
- Booked transportation and hotel reservations using computer or telephone.
- Maintained relationships with travel partners and vendors.
Patient Housing
Alaska Native Medical Center
Anchorage, AK
10.2019 - 01.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
Program Coordinator
South Central Foundation
Sutton, AK
01.2011 - 04.2019
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Coordinated meetings with other board members to ensure effective implementation of program initiatives within the company.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Ensured timely completion of project deliverables within budget constraints.
- Assisted in developing training materials and providing instruction on how to use them effectively.
Courtesy Desk Associate
Walmart
Wasilla, Alaska
05.2002 - 07.2010
- Performed basic maintenance tasks such as cleaning shelves, stocking shelves, sweeping floors.
- Initiated contact with customers on the sales floor to ensure satisfaction with products and services purchased.
- Utilized problem solving skills when dealing with difficult customer situations or issues that arose during shifts.
- Operated cash register to process payments from customers.
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Ensured compliance with safety regulations at all times.
- Maintained a clean work environment at all times including wiping down counters and surfaces regularly.
- Assisted customers in locating items throughout the store.
- Trained new employees on store policies and procedures.
- Processed returns and exchanges of merchandise quickly and accurately.
- Answered customer questions about money services.
- Bagged customer items in alignment with industry best practices.
Education
High School Diploma -
Burchell High School
Wasilla, AK05-2003
Skills
- Travel coordination
- Customer service
- Travel research
- Attention to detail
- Problem solving
- Effective listening
- Phone Etiquette
Certification
- Certificate in Computerize Business Technology
Timeline
Patient Travel Coordinator II
Alaska Native Medical Center
01.2021 - 02.2025
Patient Housing
Alaska Native Medical Center
10.2019 - 01.2021
Program Coordinator
South Central Foundation
01.2011 - 04.2019
Courtesy Desk Associate
Walmart
05.2002 - 07.2010
High School Diploma -
Burchell High School