CHRISTINA MORALES
DEER PARK,TX
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
11
11
years of professional experience
Work History
BRANCH DIRECTOR
ENHABIT HOSPICE
07.2021 - Current
- Supported department of employees by answering questions and providing one-on-one mentoring.
- Conducted audit inspections and independent checks to verify parts and materials.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Monitored processes and procedures, verifying department compliance with Hospice regulations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
CLINICAL TRANSITION LIASION
ENHABIT HOSPICE
03.2020 - 07.2021
- Collected data about patient care problems and prepared reports.
- Verified insurance coverage for patients and worked with clinic.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Transitioned HH patients onto hospice care.
CLINICAL TEAM LEADER
ENHABIT HOSPICE
11.2018 - 03.2020
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
- Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations.
- Assisted clients with symptom and issue reduction for issues such as depression, stress management and emotional dysregulation.
ADMISSION REGISTERED NURSE
ENCOMPASS HEALTH HOSPICE
04.2018 - 11.2018
- Assessed patient's eligibility for hospice and admit as appropriate
- Initiated the initial plan of care with authorization of the attending physician and hospice medical director and completed the admission process according to Encompass Health Hospice policy.
CASE MANGER REGISTERED NURSE
ACCOLADE HOSPICE
08.2015 - 03.2018
- Worked with patients, their families and coordinated with other health care professionals during the final stages of patient's lives
- Provided nursing visits, completed coordination of care, managed the frequency of visits for the episodes and provided end of life and emotional support to the patient and their families.EXPE ENCE
LICENSED VOCATIONAL NURSE
CAPROCK NURSING AND REHAB
10.2014 - 02.2015
- Cared for the needs of the elderly
- Provided routine care, observed patient's health, assisting doctors and other healthcare professionals and communicating with patients and their families.
LVN-WOUND CARE NURSE
CORONADO HEALTHCARE CENTER
08.2012 - 06.2014
- Responsible for performing resident skin assessments, obtaining treatment orders, administering treatment as ordered and documenting appropriately to help ensure that resident skin integrity is improved and/or maintained.
Education
Associate of Applied Science - REGISTERED NURSE
Clarendon College
Clarendon, TX05.2015
Skills
- Conflict Resolution Tactics
- Customer Experience
- Staff Assignments
- Medical Programs Implementation
- Nursing Staff Management
- Patient Education
- Staff Leadership
- Workload Management
- HIPAA Guidelines
- Multitasking and Organization
- Quality Control
- Train Employees
- Recruit Well-Qualified Staff
- Problem Identification
- Conflict Management
- Utilization Management
- Health Information Systems (HIS)
Languages
Spanish
Full Professional
Timeline
BRANCH DIRECTOR
ENHABIT HOSPICE
07.2021 - Current
CLINICAL TRANSITION LIASION
ENHABIT HOSPICE
03.2020 - 07.2021
CLINICAL TEAM LEADER
ENHABIT HOSPICE
11.2018 - 03.2020
ADMISSION REGISTERED NURSE
ENCOMPASS HEALTH HOSPICE
04.2018 - 11.2018
CASE MANGER REGISTERED NURSE
ACCOLADE HOSPICE
08.2015 - 03.2018
LICENSED VOCATIONAL NURSE
CAPROCK NURSING AND REHAB
10.2014 - 02.2015
LVN-WOUND CARE NURSE
CORONADO HEALTHCARE CENTER
08.2012 - 06.2014
Associate of Applied Science - REGISTERED NURSE
Clarendon College
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