Christina Moran
FedEx Ground
Charlotte,NC
1
Certification
14
years of professional experience
Proactive Front Office Supervisor experienced in delivering executive support and team leadership within business operations. Achieved high levels of customer satisfaction through effective office management, employee training, and contract management. Focused on fostering team collaboration and adapting to diverse challenges with a positive attitude.
Work History
Operations Safety Specialist
11 Months- Developed and implemented safety training programs for employees across various departments.
- Collaborated with cross-functional teams to enhance workplace safety protocols and reduce incidents.
- Conducted safety audits to identify hazards and ensure compliance with regulations.
- Analyzed incident reports to identify trends and recommend preventive measures.
- Led initiatives to improve ergonomic practices, resulting in reduced injuries and improved employee well-being.
- Facilitated regular safety meetings to promote awareness and accountability among team members.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Developed emergency response plans, coordinating with local authorities for seamless execution during crisis situations.
- Maintained detailed records of company-wide safety performance to ensure compliance with regulations and standards.
Senior Operations Administrator
5 Years 5 Months- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified improvement areas, providing focused insights for decision-makers to implement changes.
- Wrote and submitted reports on industry trends, influencing managers to formulate informed business plans.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics, enhancing understanding of company performance.
Dispatcher Manager
10 Months- Fielded incoming calls, addressed inquiries, and transferred calls to appropriate departments to enhance communication.
- Delivered high-quality customer service to approximately 50 customers per day.
- Coordinated daily schedules and activities of residents, ensuring accurate maintenance of medical records and files.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Oversaw communications within assigned territories.
- Managed communications among teams within designated areas.
- Prepared daily work and run schedules.
- Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
Operations Manager
1 Year 11 Months- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated scheduling, training, and inventory control to optimize operational efficiency.
- Managed scheduling, training and inventory control.
- Enhanced morale and management communication through development of employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Motivated and evaluated personnel to support performance improvement and achievement of goals.
- Enforced federal, state, local and company rules for safety and operations.
Operations Manager
5 Years 8 Months- Directed day-to-day operations by implementing short-term and long-term strategies that aligned with business plan and profitability goals.
- Implemented policies and standard operating procedures while managing quality, customer service, and logistics to enhance operational effectiveness.
- Enhanced customer experiences through implementation of quality assurance practices.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
Bachelor of Science - Child And Adolescent Pyschology
High School Diploma
Skills
Safety culture enhancement
Talent acquisition
Safety leadership guidance
Accident investigation
Performance optimization
Risk assessment
Occupational health
Positive demeanor
Safe chemical handling
Personal protective equipment
Crisis management
Schedule management
Policy/program development
Lockout/tagout procedures
Hazard management
Workplace health
Safety audits
Emergency response planning
Safety education facilitation
Workplace ergonomics improvement
Friendly
positive attitude
Hazardous materials training
Accomplishments
- Achieved safest building of the year through effectively helping with updating our safety practices..
- Supervised team of 12 staff members.
- Collaborated with team of 12 in the development of safer work environment and team engagement.
Certification
- Certified CPR and First Aid, Fedex Corp - as of 2/13/2026
Education and Training
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Timeline
Operations Safety Specialist
FedExCorp
09.2025 - CurrentRead More
Senior Operations Administrator
FedEx Ground
03.2021 - CurrentRead More
Dispatcher Manager
Fallon moving and service
04.2020 - 02.2021Read More
Operations Manager
FedEx Ground
02.2018 - 01.2020Read More
Operations Manager
FedEx Ground
05.2012 - 01.2018Read More
Enrico Fermi
High School Diploma
Read More
University of Phoenix
Bachelor of Science from Child And Adolescent Pyschology
Read More