Christina Muns
Walmart
Hardinsburg,KY
9
years of professional experience
Results-driven Stocking Lead with a focus on operational efficiency and team development. Proven ability to implement process improvements, enhance customer service, and maintain accurate inventory management.
Work History
Stocking Lead
6 Years- Supervised stocking team to ensure accurate inventory placement and timely restocking of merchandise.
- Implemented process improvements to reduce restocking time and increase operational efficiency.
- Trained new associates on safe handling practices and efficient stocking techniques.
- Facilitated a positive work environment among stocking team members through clear communication, constructive feedback, and recognition of individual accomplishments.
- Trained stock team in merchandising, storage management and customer service.
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
- Trained stock team to monitor inventory and accurately account for merchandise.
Call Center Representative
2 Months- Resolved customer inquiries regarding tax-related services and account management.
- Trained new representatives on call handling procedures and software systems.
- Facilitated communication between departments to enhance service delivery efficiency.
- Analyzed customer feedback to identify areas for process improvement and training needs.
- Maintained accurate records of customer interactions using CRM software.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Team Member
1 Year 4 Months- Delivered exceptional customer service in high-volume environment.
- Operated kitchen equipment efficiently to ensure food quality and safety.
- Maintained cleanliness and organization of work area to meet health standards.
- Assisted team members in training on operational procedures and best practices.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Crew Team Member
11 Months- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Trained new staff on operational procedures, promoting adherence to quality standards.
- Operated kitchen equipment and maintained cleanliness standards to ensure food safety compliance.
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma
Skills
Operational efficiency
Customer service
Issue resolution
Team development
Clear communication
Detail orientation
Customer engagement
Inventory management
Timeline
Stocking Lead
Walmart
08.2020 - CurrentRead More
Call Center Representative
River City Bank Tax Division
01.2020 - 03.2020Read More
Team Member
McDonald's Restaurant
09.2018 - 01.2020Read More
Crew Team Member
Dairy Queen Grill & Chill
10.2017 - 09.2018Read More
Brandenburg High School
High School Diploma
Read More