Christina Myers
Charlottesville,VA
Summary
Looking to work in the healthcare field, 20+ years experience
Overview
31
31
years of professional experience
1
1
Certification
Work History
Clinic Clerk
InnovAge
Charlottesville, VA
09.2024 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided customer service support to both internal and external customers in order to resolve any issues quickly and efficiently.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Pharmacy Technician Trainee
Walgreens
Charlottesville
02.2023 - Current
- Pharmacy Technician with trainee licence learning hands on to be eligible to take the Board Exam to be certified
- I put patient demographics, input prescriptions, resolve TPR issues, count and fill prescriptions, inventory and processing in drug deliveries and stocking shelves as well as customer service with patients via telephone and in person.
Patient Caretaker
Home
Charlottesville
01.2021 - 12.2022
- My husband suffered a major stroke rendering him blind and requiring complete care
- I took care of his needs from feeding, changing, dressing, etc until he passed away.
Service Ambassador
Albemarle Health & Rehab
Charlottesville
10.2019 - 01.2021
- Greet guests, operate multi-line phone, accounts payable and receivable, sort and distribute mail, order supplies as needed, operate residents's personal bank, schedule appointments for residents
Precertification Coordinator, Patient Access
University of Virginia Health System
Charlottesville
04.1997 - 02.2019
- Obtain pre-certification/authorizations for elective and emergent surgical cases and diagnostic procedures, verify insurance eligibility, obtain insurance referrals when needed, establish good rapport between physician's office and insurance carriers, documentation of vital information into electronic medical records system
Tele-surveyor
cooper & secrest associates inc
Charlottesville
08.1993 - 10.1996
- Conduct telephonic surveys with the general public and analyze information
Education
BA of Science in Business Administration -
Longwood university
12.1996
Skills
- Customer service
- Ability to recognize customer's need and develop pathways to obtaining satisfaction and develop rapport
- Professional interactions to ensure customers special needs are met and complaints are taken care of at a direct level without escalation
- Ability to work with many different levels of management to ensure all duties are completed
- Management
- Assist with orientation and training of staff
- Prepare and maintain reposts of data Communication
- Conducted surveys to establish opinions of general public of current events
- Establish and maintain relationships with various vendors to ensure smooth transitions of information and authorizations
- Extensive experience working with electronic communications and social media platforms
- Using appropriate coding procedures, determining accurate CPT and ICD-10 codes
- Ability to follow HIPPA regulations and protect client information Coordination
- Ability to coordination insurance authorizations within a timeframe to ensure clients medical needs are met
- Work to meet all qualifications on medical requests to minimize denials or requests for additional information
- Ability to use independent judgement in releasing information and contacting appropriate parties
- Maintain positive relationships between vendors to provide appropriate services
- Medical terminology
- Insurance verification
- Obtain insurance referrals
- ICD-9
- EMR Systems
- Medical Records
- Accounts Receivable
- ICD Coding
- Medical Office Experience
- Medical Coding
- Hospital Experience
- Data Entry
- Medical Terminology
- Epic
- Medical Scheduling
- Quality Assurance
- Train new staff
- Patient Care
- Clerical Experience
- Managed care
- English
- Microsoft Office
- Documentation review
- Patient monitoring
- Phone triage
- Word processing
- Communication skills
- Microsoft Excel
- Computer skills
- Computer literacy
- Memory care
- Assisted living
- PeopleSoft
- Typing
- Microsoft Word
- Utilization management
- Employment & labor law
- Microsoft Outlook
- Filing
- Phone Etiquette
Certification
Pharmacy Technician trainee, 11/01/22, 12/31/24
Assessments
- Management & leadership skills: Impact & influence, Proficient, 11/01/21
- Administrative assistant/receptionist, Proficient, 09/01/21
- Customer service, Proficient, 07/01/21
- Patient-focused care, Proficient, 02/01/22
- Customer focus & orientation, Proficient, 11/01/21
- Protecting patient privacy, Proficient, 12/01/21
Timeline
Clinic Clerk
InnovAge
09.2024 - Current
Pharmacy Technician Trainee
Walgreens
02.2023 - Current
Patient Caretaker
Home
01.2021 - 12.2022
Service Ambassador
Albemarle Health & Rehab
10.2019 - 01.2021
Precertification Coordinator, Patient Access
University of Virginia Health System
04.1997 - 02.2019
Tele-surveyor
cooper & secrest associates inc
08.1993 - 10.1996
BA of Science in Business Administration -
Longwood university