JANET KREBS
Commerce City,CO
Summary
Detail-oriented and highly reliable operations professional with extensive experience in healthcare administration, medical records, billing, claims processing, and financial operations. Proven ability to manage complex scheduling, insurance processes, and high-volume records with accuracy and discretion. Known for strong organizational skills, cross-functional collaboration, and consistent performance in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Clinic Clerk
InnovAge
02.2022 - 02.2026
- Scheduled clinic appointments including semi-annual/annual assessments, triage, lab visits, and routine care (in-person and phone).
- Coordinated Medical Respite, ER, and hospital follow-up appointments to ensure continuity of care.
- Processed primary care provider schedule changes and block times within the EMR system.
- Assisted interdisciplinary teams by covering PTO, sick time, and lunch breaks as needed.
- Supported participants with scheduling needs and general questions or concerns.
- Processed insurance claims including payments, reductions, takebacks, and re-adjudication.
- Worked directly with providers and insurance companies to verify eligibility and claim status.
Posting Specialist
Banner Health
12.2019 - 12.2021
- Processed insurance claims, payments, takebacks, and account adjustments.
- Applied payments through general ledger and remittance files with high accuracy.
- Reviewed multiple databases and payment systems to determine claim and payment history.
- Communicated with insurance companies via phone and electronic systems to resolve discrepancies.
Paraprofessional Educator
Mapleton Public Schools
09.2016 - 11.2019
- Supported teachers and staff working with students with disabilities in grades 5–8.
- Assisted with lesson plans, classroom instruction, and school activities.
- Provided basic medical support and monitoring as needed.
- Maintained a safe, supportive learning environment for students.
Medical Records / Operator
Center for Spinal Disorders
04.2013 - 09.2016
- Maintained and organized patient medical charts in a high-volume office with five physicians and three physician assistants.
- Managed alpha-numeric filing systems to ensure accuracy and compliance.
- Assisted patients with self-pay setup, payment collection, and payment arrangements.
- Answered incoming calls, scheduled appointments, routed calls, and took messages for clinical staff.
- Checked patients in and assisted them throughout their visits.
Business Operations Specialist
Charles Schwab & Co., Inc.
09.2000 - 02.2013
- Provided checking and Visa clearing services and account maintenance for a global client base.
- Processed daily journal entries and reconciled hundreds of general ledger and client accounts.
- Managed account maintenance for checking, savings, overdraft credit lines, and pledged asset lines.
- Monitored quality and productivity to meet service-level agreements.
- Developed and improved policies and procedures to enhance operational efficiency.
- Pioneered cross-training and job sharing across business sites, improving consistency and service delivery.
Education
GED -
Red Rocks Community College
Skills
- Medical Scheduling
- Clinic Operations
- Medical Terminology
- EMR Systems
- Insurance Claims
- Payments
- Reconciliation
- Accounts Payable
- Accounts Receivable
- General Ledger
- Journal Entries
- Records Management
- Compliance
- Customer Support
- Patient Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Training
- Seven Habits of Highly Effective People
- Assisting Upset Clients
- Building Client Loyalty — Through the Client’s Eyes
- Business Writing & Communication
- USA PATRIOT Act & Privacy Act Training
- Cash/Cost Basics & Operational Accuracy
- OSHA Training
- How to Manage Yourself
Timeline
Clinic Clerk
InnovAge
02.2022 - 02.2026
Posting Specialist
Banner Health
12.2019 - 12.2021
Paraprofessional Educator
Mapleton Public Schools
09.2016 - 11.2019
Medical Records / Operator
Center for Spinal Disorders
04.2013 - 09.2016
Business Operations Specialist
Charles Schwab & Co., Inc.
09.2000 - 02.2013
GED -
Red Rocks Community College