Teresa Diaz
Pecos,Tx
Summary
A dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinic Clerk
Reeves Reginal Health Center
03.2022 - 10.2024
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
- Facilitated effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
- Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Handled patient payments and copays, processing transactions accurately to maintain clinic revenue stream.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
Member Service Assistant
Reeves County Recreational Center
10.2021 - 08.2022
- Maintain member profiles
- Timely answers phone calls, assist in any member issues
- Keep front desk and gym floor tidy
- Help other departments as necessary
Case Manager
Reeves County Detention Center R1&2
04.2017 - 07.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of Inmates situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated Inmates on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved inmate safety by efficiently addressing concerns or grievances in a timely manner.
Correctional Officer
Reeves County Detention Center R1&2
05.2015 - 04.2017
- Overseeing inmate movement and running individual units daily.
- Trained in all posts in the facility, which include Central Control, Living Units, Perimeter, Compounds, and Segregation Units.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
Computer Network Tech Level 1 Certiciation -
Odessa College
01.2022
Associate of Arts - Anthropology
Miami Dade College
Miami, FL01.2014
High School Diploma -
Miami Lakes Education Center
Miami, FL06.2009
Skills
- Time Management
- Data entry
- Scheduling
- Medical Background
- Tact and diplomacy
- Data confidentiality
- Attention to detail
- Problem-solving
- Computer skills
Certification
- CCNA - Cisco Certified Network Associate
Languages
Spanish
Full Professional
Timeline
Clinic Clerk
Reeves Reginal Health Center
03.2022 - 10.2024
Member Service Assistant
Reeves County Recreational Center
10.2021 - 08.2022
Case Manager
Reeves County Detention Center R1&2
04.2017 - 07.2017
Correctional Officer
Reeves County Detention Center R1&2
05.2015 - 04.2017
Computer Network Tech Level 1 Certiciation -
Odessa College
Associate of Arts - Anthropology
Miami Dade College
High School Diploma -
Miami Lakes Education Center
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