Terri Gremillion
Cut Off,LA
Summary
Dynamic clinic clerk with proven expertise at Lady of the Sea in patient scheduling and HIPAA compliance. Recognized for enhancing clinic efficiency and patient satisfaction through exceptional communication and problem-solving skills. Adept at managing medical records and insurance billing, ensuring accuracy and compliance while fostering a collaborative team environment.
Experienced with patient scheduling, medical records management, and administrative tasks in clinical setting. Utilizes strong organizational skills and attention to detail to enhance clinic efficiency. Knowledge of healthcare protocols and track record of providing reliable support to medical staff.
Overview
5
5
years of professional experience
Work History
Clinic Clerk
Lady of the Sea
11.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient intake forms and maintained accurate medical records for compliance.
- Assisted in billing processes, ensuring accuracy in insurance claims submissions.
- Coordinated communication between patients and healthcare staff to streamline operations.
- Maintained inventory of medical supplies, ordering as necessary to support daily functions.
- Utilized electronic health record systems to update patient information efficiently.
- Provided front desk support, greeting patients and addressing inquiries promptly.
- Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
- Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
- Handled patient payments and copays, processing transactions accurately to maintain clinic revenue stream.
- Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
Cleaner
Blue Dolphin Inn and Resort
03.2021 - 08.2021
- Maintained cleanliness and sanitation standards across guest rooms and common areas.
- Operated cleaning equipment, including vacuums and floor scrubbers, to ensure quality results.
- Collaborated with team members to optimize cleaning schedules and improve efficiency.
- Trained new staff on proper cleaning procedures and safety protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Waitress Supervisor
Jinsan
10.2020 - 02.2021
- Supervised daily operations, ensuring efficient service and adherence to company standards.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Coordinated shift schedules, optimizing workforce allocation for peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Monitored dining area to ensure all guests received attentive service without delays.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
Education
Associate of Science - Criminal Justice
Fletcher Technical Community College
Shriever, LA05-2026
Associate of Science - Medical Billing And Coding
Unitech Training Academy
Houma, LA10-2023
Skills
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Positive attitude
- Problem-solving
- Multitasking and organization
- Cleaning and sanitizing
- HIPAA regulations
- Computer skills
- Patient charting
- Payment reconciliation
- Payment collection and processing
- Electronic charting
- Managing patient records
- Front desk management
- Patient demographics
- Insurance billing
- Reception management
- Bookkeeping
- Medical records management
- Team collaboration
- Excellent communication
Timeline
Clinic Clerk
Lady of the Sea
11.2023 - Current
Cleaner
Blue Dolphin Inn and Resort
03.2021 - 08.2021
Waitress Supervisor
Jinsan
10.2020 - 02.2021
Associate of Science - Criminal Justice
Fletcher Technical Community College
Associate of Science - Medical Billing And Coding
Unitech Training Academy