Janelle Trahan
Cut Off,LA
Summary
Highly-organized with 30+ years of experience in customer service, basic record keeping, answering phones, multitasking abilities and a respectful attitude when dealing with clients & colleagues. Currently Treasurer for Larose Youth Basketball since 2017 & an active member on the SL Biddy Committee since 2022.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Associate
Neil’s Small Engine
02.2023 - Current
- Cut OffAssisted customers with product inquiries and purchases to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkout.
- Collaborated with team members to create an inviting store atmosphere for customers.
- Assisted customers with product inquiries and purchases to enhance shopping experience.
- Learned product features and benefits to provide knowledgeable assistance to shoppers.
- Handled customer complaints professionally, aiming for resolution and satisfaction.
Receptionist
Gulf Coast Tugs
10.2020 - 08.2022
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Organized files and filed monthly payments
- Ran errands when needed
Presser/garment Salesman
C-PASS
09.2019 - 08.2021
- Operated pressing machines to efficiently finish garments while maintaining quality standards.
- Inspected finished products for defects, ensuring adherence to company specifications.
- Collaborated with team members to optimize workflow and reduce processing times.
- Maintained cleanliness and organization of work area, adhering to safety protocols.
- Provided feedback on equipment performance, contributing to maintenance scheduling and repairs.
- Maintained a clean and organized work environment for optimal efficiency and safety.
Training Coordinator
Walmart
09.1991 - 09.2019
- Developed and implemented training programs to enhance employee skills and performance.
- Coordinated training schedules, ensuring availability of resources and materials for sessions.
- Collaborated with department heads to identify skill gaps and tailor training initiatives accordingly.
- Monitored training effectiveness through evaluations, adjusting content as needed for continuous improvement.
- Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
- Developed comprehensive training programs for new software rollouts, leading to smoother transitions and reduced downtime.
Education
South Lafourche High School
Galliano, LA05.1992
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cleaning techniques
- Sales training
- Inventory tracking
Certification
Paraprofessional test
Timeline
Sales Associate
Neil’s Small Engine
02.2023 - Current
Receptionist
Gulf Coast Tugs
10.2020 - 08.2022
Presser/garment Salesman
C-PASS
09.2019 - 08.2021
Training Coordinator
Walmart
09.1991 - 09.2019
South Lafourche High School
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