Christina Nally
Jeffersonville
Summary
Outgoing and organized, with knack for multitasking and customer service. Understands basic pharmaceutical terminology and proficient in inventory management and data entry. Committed to ensuring smooth daily operations and providing excellent service to customers and pharmacy team.
Overview
19
19
years of professional experience
Work History
Pharmacy Clerk
Optum
11.2016 - 10.2024
- Maintained pharmacy inventory, including ordering and stocking supplies
- Organized and labeled medication containers for easy identification
- Assembled boxes, packing materials and cartons according to size, weight and type of product
- Maintained cleanliness of work area, including sweeping floors and emptying trash containers
- Assisted in the preparation of orders for shipment, ensuring that all items are correctly labeled and packaged according to company policy
Returns Processor
S & S Powersports
01.2015 - 10.2016
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies
- Processed damaged goods and coordinated with vendors for replacements or repairs
Customer Service Representative
Accent Marketing
01.2006 - 03.2009
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I started as a customer service representative taking customer calls regarding a major wholesale club. After a short period of time I was promoted to team lead where I was then in charge of taking escalated calls and supervising a group of employees.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Elementary Education
Indiana University, Southeast
New Albany, INHigh School Diploma - undefined
Jeffersonville High School
Jeffersonville, IN05.1999
Skills
- Interpreting orders
- Order Fulfillment
- Medication labels
- Patient confidentiality
- Pharmacy operations
- Insurance Billing
- Supporting pharmacy operations
- Answering customer questions
- Data entry proficiency
- Records updating
- Data entry
- Customer service
Timeline
Pharmacy Clerk
Optum
11.2016 - 10.2024
Returns Processor
S & S Powersports
01.2015 - 10.2016
Customer Service Representative
Accent Marketing
01.2006 - 03.2009
High School Diploma - undefined
Jeffersonville High School
No Degree - Elementary Education
Indiana University, Southeast
Similar Profiles
Nowelle HoweNowelle Howe
Quality Specialist at OptumQuality Specialist at Optum
Rushik Reddy GangamRushik Reddy Gangam
Software Engineer - Remote at OptumSoftware Engineer - Remote at Optum
Arun ChoudharyArun Choudhary
Quality Analyst at OptumQuality Analyst at Optum
Adam DugginsAdam Duggins
Associate Director, Workforce Planning at OptumAssociate Director, Workforce Planning at Optum
Jesse L. RogersJesse L. Rogers
Retail Experience Manager at Fleet Feet LouisvilleRetail Experience Manager at Fleet Feet Louisville