Christina New, MPH
San Diego,CA
Summary
Diligent, forward-thinking Vice President of Operations with 14+ years experience in healthcare. Passionate about community health and serving diverse communities. Carries out the necessary initiatives to meet goals, improve customer service and retain staff. Consistently meets and exceeds goals within the daily operations of the health centers. Thrives in high-pressure environments all while forging trustworthy relationships with executives, clinicians and support staff.
Overview
17
17
years of professional experience
Work History
Vice President of Operations
TrueCare (Formally North County Health Services)
06.2021 - Current
- Analyzes service line needs and opportunities for growth with regard to programmatic expansion.
- Identifies opportunities to improve efficiency and effectiveness of practices while maintaining high standards of quality patient care.
- Develops and implements operational process improvements to support quality care, access and
patient satisfaction. - Drives initiatives that contribute to long-term operational excellence.
- Ensures all operational services meet regulatory and quality standards and guidelines.
- Identifies and implements opportunities to improve workflow efficiency, staff productivity and cost effectiveness.
- Provides direction and support to clinical operations management team in integration of new practices or service lines; ensures that all aspects of practice set-up are appropriately
planned for and executed.
Senior Director of Operations
North County Health Services
11.2018 - 06.2021
- Lead and oversee management of Behavioral Health and Family Practice Health Center Operations.
- Assist in meeting goals under the strategic business operational plan as set forth by the Board of Directors and the Corporate Executive Team.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Assess, collaborate, plan, design, and operationalize new workflows and programs that are innovate in the health centers.
- Implement systems to improve and enhance the delivery of quality medical services.
- Reduced operational risks while organizing data to forecast performance trends.
Director of Operations
North County Health Services
08.2013 - 11.2018
- Lead and oversee management of Women's Health Center's and Family Practice Health Center Operations.
- Assist with policy, protocol, procedure development and compliance.
- Assist in meeting goals under the strategic business operational plan as set forth by the Board of Directors and the Corporate Executive Team.
- Collaborate and communicate with medical staff to resolve departmental issues and increase overall efficiency.
- Lead and facilitate in task forces and committees that enhance the effective and efficient quality services to patients and employees.
- Assess, collaborate, plan, design, and operationalize new workflows and programs that are innovate in the health centers.
- Administer the Every Woman Counts and CPSP programs.
- Implement systems to improve and enhance the delivery of quality medical services.
Operations Specialist
North County Health Services
07.2012 - 08.2013
- Assist VP of Ops in implementing processes and strategies that support the strategic and operational business plans.
- Serve as community liaison to link with other community based organizations to promote clinical services.
- Work collaboratively with other departments to ensure that processes and systems are in place in order to achieve annual goals and maintain a positive patient experience.
- Oversee development of internal and external materials to streamline and promote clinical services.
- Participate and lead various task forces to improve work flows and enhance the patient experience.
- Organize trainings to increase knowledge of clinical service lines and enhance delivery of services.
- Serve in as an interim manager for a clinical site or operational department when needed.
- Assist and lead in the implementation and training of new corporate projects and initiatives.
- Assist and lead in the generation, collection and reporting of various data.
- Serve as primary contact for Title X and Family Planning Education and Outreach.
- Provide oversight of the Title X budget and monthly expenditures.
Family Planning Coordinator
North County Health Services
08.2010 - 06.2012
- Serve as primary contact for Title X and Family Planning Education and Outreach.
- Assist Sr.VP of Operations in Title X semi-annual and annual reporting.
- Provide oversight of the Title X budget and monthly expenditures.
- Assist in the implementation and compliance of the Family Planning program across all clinic sites.
- Monitor program objectives and ensure completion of annual goals.
- Organize trainings to increase knowledge of the Family Planning program and enhance delivery of services.
- University and Community College liaison.
Patient Chart Updater
Cardiovascular Consultants
09.2009 - 08.2010
- Conducted informational and educational presentations on Family Planning to the community.
- Attend special project meetings and collaborate with Special Programs Department to increase awareness in family planning.
- Provide one on one health education on STDs and HIV.
- Along with providing screenings for chlamydia, gonorrhea, and HIV.
- Responsible for attending outreach events in the community.
- Responsible for reaching monthly program goals according to the outreach plan.
Patient Chart Updater: Cardiovascular Consultants
04.2009 - 06.2009
- Maintain confidentiality with patients charts.
- Update patient charts and input them into new computer software.
Peer Health Educator
Planned Parenthood
12.2007 - 12.2008
- Community outreach to young adults on reproductive health care.
- Assist on presentations in the community and at different colleges on reproductive health care.
- Attend health fairs, set up booth and provide information and answers to any questions from attendees.
Education
Master of Public Health - Health Promotion
National University
San Diego, CA04.2013
Bachelors of Science - Health Science, Community Health
California State University Fresno
Fresno, CA05.2009
Skills
- Department Oversight
- Project Management
- Strategic Planning
- Leadership & Development
- Problem Resolution
- Multitasking and Prioritization
- Financial Management
Timeline
Vice President of Operations
TrueCare (Formally North County Health Services)
06.2021 - Current
Senior Director of Operations
North County Health Services
11.2018 - 06.2021
Director of Operations
North County Health Services
08.2013 - 11.2018
Operations Specialist
North County Health Services
07.2012 - 08.2013
Family Planning Coordinator
North County Health Services
08.2010 - 06.2012
Patient Chart Updater
Cardiovascular Consultants
09.2009 - 08.2010
Patient Chart Updater: Cardiovascular Consultants
04.2009 - 06.2009
Peer Health Educator
Planned Parenthood
12.2007 - 12.2008
Master of Public Health - Health Promotion
National University
Bachelors of Science - Health Science, Community Health
California State University Fresno
Similar Profiles
Nancy ThompsonNancy Thompson
Medical Assistant at Truecare/North county health servicesMedical Assistant at Truecare/North county health services
Irene TorresIrene Torres
Senior Director of Operations at TrueCareSenior Director of Operations at TrueCare
Cristina CedilloCristina Cedillo
Medical Assistant at TruecareMedical Assistant at Truecare