Christina Newnum
Lafayette,IN
Summary
Conscientious Customer Service professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Independent Contractor - Grubhub And Doordash
Lafayette, IN
05.2019 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Secured food to prevent loss and maintain freshness during transport.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
Hairstylist
Self
Lafayette, IN
08.2016 - Current
- Performed in-home services for clients.
- Offered highly skilled and diverse services to clients including cuts, color and chemical services while educating clients on product benefits.
Cosmetology Instructor
Tricoci University Of Beauty Culture
Lafayette, IN
06.2021 - 07.2022
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Planned both theory and practical lessons for 21 students.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Hairstylist
Smart Style By Regis
West Lafayette, IN
06.2016 - 01.2019
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Created memorable customer experiences by including special services such as head and neck massages during appointments.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients about self-maintenance for healthy hair.
Front Desk Coordinator
Tricoci University Of Beauty Culture
Lafayette, IN
06.2018 - 10.2018
- Developed relationships with clients to meet their needs and encourage repeat service.
- Booked appointments, answered phone, greeted clients, handled payments and printed Guest Travelers for student salon.
- Coordinated efficient restocking of retail shelves with current merchandise and inventory for dispensary.
Remote Customer Service Representative
Independent Contractor - Category Approved
Lafayette, IN
10.2017 - 05.2018
- Liaised with customers, management team and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Billing Analyst
Select Remedy
Danville, IL
04.2011 - 08.2012
- Audited numerous clinic's superbills, verified codes, reviewed for errors and posting.
- Collaborated with Collections & Billing team to post overdue bills.
- Processed Worker's Compensation claims (HCFA 1500), including research and information updates.
- Utilized MS Excel and Access for data organization and reporting.
Education
Beauty Educator License -
Tricoci University of Beauty Culture LLC
Indianapolis, IN04.2021
Cosmetology License -
Tricoci University of Beauty Culture, LLC
Lafayette, IN08.2016
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2011
Skills
- Performance Evaluation
- Classroom Management
- Excellent Follow-Through Skills
- Project Organization
- Proactive Thinker
- Classroom Organization
- Supervision
- Relationship Development
- Virtual Classrooms
Timeline
Cosmetology Instructor
Tricoci University Of Beauty Culture
06.2021 - 07.2022
Delivery Driver
Independent Contractor - Grubhub And Doordash
05.2019 - Current
Front Desk Coordinator
Tricoci University Of Beauty Culture
06.2018 - 10.2018
Remote Customer Service Representative
Independent Contractor - Category Approved
10.2017 - 05.2018
Hairstylist
Self
08.2016 - Current
Hairstylist
Smart Style By Regis
06.2016 - 01.2019
Medical Billing Analyst
Select Remedy
04.2011 - 08.2012
Beauty Educator License -
Tricoci University of Beauty Culture LLC
Cosmetology License -
Tricoci University of Beauty Culture, LLC
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
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