Christina norkus
Waukegan,IL
Summary
Dynamic and results-driven professional with a proven track record at Panda Express, excelling in team leadership and customer service management. Skilled in cash handling and problem-solving, I effectively trained staff and resolved customer issues, enhancing satisfaction and loyalty. Committed to fostering a collaborative environment and achieving operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express Restaurant
09.2024 - Current
- Supervised daily operations to ensure smooth workflow and high-quality service.
- Trained and mentored new team members on food preparation and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
- Implemented safety and sanitation standards, maintaining compliance with health regulations.
- Conducted regular performance evaluations, providing feedback to improve team performance and morale.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cashier
Jewels Osco
2023 - 09.2024
- Processed customer transactions efficiently using POS systems.
- Managed cash register, ensuring accurate handling of cash and credit payments.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area for improved efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Scare Actor Escort
Six Flags
10.2023 - 10.2023
- Evaluated and refined scare zones to maximize guest enjoyment and thrill factor.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Ensure safety of all scare actors and guests
- clean the scare zone after scares
Sales Associate
Box Lunch
06.2022 - 01.2023
- Assisted customers in product selection, ensuring a personalized shopping experience.
- Managed inventory levels, restocking shelves to maintain optimal product availability.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to create visually appealing merchandise displays.
- Resolved customer inquiries and complaints, fostering positive brand loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Goal setting and tracking
- POS system operation
- Sales and upselling
Certification
- Servesafe Food Handlers
- Servesafe Managers sanitation license
Timeline
Shift Leader
Panda Express Restaurant
09.2024 - Current
Scare Actor Escort
Six Flags
10.2023 - 10.2023
Sales Associate
Box Lunch
06.2022 - 01.2023
Cashier
Jewels Osco
2023 - 09.2024
High School Diploma -
Waukegan High School