Christina Norris
Royal Oak,MI
Summary
Accomplished Account Manager with expertise in client relationship management at Inteplast Building Products Group. Demonstrates strong analytical skills and professionalism, driving client satisfaction and retention. Proven ability to adapt across industries, leveraging excellent communication and problem-solving skills to achieve goals. Successfully increased client retention by 20% through strategic account management.
Overview
18
18
years of professional experience
Work History
Account Manager
Inteplast Building Products Group
01.2025 - Current
- Manage client relationships to ensure satisfaction and retention, as the main point of contact in matters relating to client concerns and needs.
- Develop account strategies to align with client needs and goals.
- Coordinate project timelines and deliverables with cross-functional teams.
- Conduct regular meetings with clients to discuss progress and feedback.
- Analyze market trends to identify opportunities for growth and improvement.
- Negotiate contract terms with clients to meet business objectives and requirements.
Architectural Facilities Condition Assessor
Gordian
11.2022 - 12.2024
- Performed visual inspections of building systems using professional expertise and judgment to verify physical condition of the entire building envelope as well as interior finishes. Inspections may include conformance review to client standards and compliance to accessibility, fire and life safety, code, energy and or sustainability evaluations.
- Developed cost estimates for facilities replacement costs and/or corrective measures, using existing data libraries appropriately and at times researching costs with vendors.
- Responsible for individual quality assurance including completeness and accuracy of findings aligned with project scope in preparation for findings reports and presentation.
- Supported client's inquiries by providing additional clarification and guidance in support of my assessment findings.
Store Manager - Sales
Cabinets to Go
08.2020 - 11.2022
- Responsible for the day-to-day operations and management of selling kitchen cabinetry, bath vanities, counter tops, flooring products, and installation services.
- Continuous training and motivating a sales team to achieve goals, ensure efficiency, and provide superior customer service and demonstrate exceptional professionalism.
- Maintained a neat, clean, and inviting showroom and warehouse, maintaining OSHA compliance and regulations, as well as inventory control and oversight.
Account Manager - Outside Sales / Multi-Family Estimator
J.W. Townsend Company
04.2016 - 04.2020
- Built trustworthy relationships with potential and existing customers by determining needs, on-going product education and training, and keeping up to date with current market trends and new products.
- Prepared accurate and timely sales information and reports, while maintaining daily purposefully planned visits, external business development strategies, and succeeding sales goals.
- Prepared and estimated casework bids for multi-family projects while providing support and direction to General Contractors and customers.
- Monitored and ensured compliance with company financial policies concerning profitability and bidding policies. Ensured compliance to operational standards, company policies and safety standards.
Design Engineer
iM Branded, Inc.
09.2012 - 03.2016
- Created detailed shop drawings from architectural drawings while incorporating knowledge of shop construction techniques.
- Worked within a multi-functional team to review initial job requirements, manage change orders and additions to create a clearly defined path of construction for custom Cabinetry and Millwork.
- Performed material takeoffs and create accurate requisitions to achieve optimal levels of yield through CNC Programming using AutoCAD and Cabinet Vision Software.
Assisted Living Coordinator
Sunrise Senior Living
04.2008 - 08.2012
- Responsible for planning, organizing, and developing overall leadership and management of the
assisted living neighborhood, including but not limited to: - Recruited, hired, and trained team members in the Assisted Living neighborhood.
- Completed staffing, scheduling, and daily reviews of timekeeping reports, as well as team
member recognition and engagement, performance management and evaluations. - Facilitated resident care in-services and monthly Health and Service updates to responsible
parties, completion of Individualized Service Plans, Daily Assignment Sheets, and monitoring
ongoing processes and practices. - Managed the assessment process to determine levels of care with the appropriate staffing levels.
Education
Bachelor Degree - Business Administration
Baker College of Auburn Hills
Auburn Hills, MI06-2006
Associate Degree - Applied Science, Interior Design
Baker College of Auburn Hills
Auburn Hills, MI01-2004
Skills
- Personifies professionalism and courteousness
- Excellent written and verbal communication skills
- Strong analytical and organizational skills; ability to adapt skills to a multitude of industries
- Sense for recognizing resource needs and solving problems in an efficient and cost-effective manner
- Ability to work in a fast-paced environment and under pressure
Timeline
Account Manager
Inteplast Building Products Group
01.2025 - Current
Architectural Facilities Condition Assessor
Gordian
11.2022 - 12.2024
Store Manager - Sales
Cabinets to Go
08.2020 - 11.2022
Account Manager - Outside Sales / Multi-Family Estimator
J.W. Townsend Company
04.2016 - 04.2020
Design Engineer
iM Branded, Inc.
09.2012 - 03.2016
Assisted Living Coordinator
Sunrise Senior Living
04.2008 - 08.2012
Bachelor Degree - Business Administration
Baker College of Auburn Hills
Associate Degree - Applied Science, Interior Design
Baker College of Auburn Hills