CHRISTINA NYAKAS
Pompano Beach
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
29
29
years of professional experience
Work History
Customer Experience Agent
British Airways
Newark Airport
12.2023 - 06.2024
As a customer experience agent at British Airways, I was apart of a team of agents that assisted customers traveling on BA to LHR.
We all received in-depth training of the BA computer check-in system, as well as checking in and tracking bags. It was an exciting job, allowing me a bit of time back with the airlines.
I enjoyed every minute that I spent working there. Also:
- Delivered exceptional customer support by resolving inquiries and complaints efficiently.
Flight Attendant
American Airlines
New York
12.1997 - 07.2023
- For 25 1/2 years, I had the honor of representing AA as a member of their front line staff as a flight attendant. I am trained in all safety and service aspects of the inflight experience.
Ticket Agent
Delta Airlines
Ft Lauderdale, FL
07.1995 - 10.1997
- As a DL ticket agent, I was trained in all aspects of ticketing using of the SABRE reservation system. I also was the first point of contact our customers encountered upon their arrival to the airport, making exemplary customer service skills paramount.
Education
Associate - Apparel Design
Bauder College
Ft Lauderdale, FL05.1984
Other - Cosmetology
South Technical Education Center
Boynton Beach, FL05.1981
Skills
- All aspects of Inflight service and safety - 10 years
- Airline ticketing - 2 years
Accomplishments
- Assumed additional crew duties when fellow flight attendants were inundated, which offered valuable hands-on training in various roles.
- Delivered outstanding service to travelers and ensured prompt resolution of issues, leading to an above-average performance rating.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Languages
Italian
Limited Working
Hungarian
Native or Bilingual
Timeline
Customer Experience Agent
British Airways
12.2023 - 06.2024
Flight Attendant
American Airlines
12.1997 - 07.2023
Ticket Agent
Delta Airlines
07.1995 - 10.1997
Other - Cosmetology
South Technical Education Center
Associate - Apparel Design
Bauder College