Jasmine Barber
Jackson,MS
Summary
Hello , My name is Jasmine. I specialize in customer service and satisfaction with dealing with customer service for over10+ years. Along the way I have picked up on some wonderful skills which includes sales , medical claims , authorizations and also anything within healthcare insurance. I am willing to learn anything I haven't yet and also to help me become better at what I do. I will definitely be a great asset to any company because I value my job , my team, management and most importantly my customers.
I’m also a Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Experience Agent
Alorica
09.2021 - Current
- College-Board , we take inbound calls regarding PSAT testing
Customer Service Representative
BroadPath
05.2021 - 05.2024
- Molina Health Care Insurance Customer Service Representative an also Claims Representative, specializing in checking benefits and eligibility
Remote Customer Service Representative
ResultsCX
04.2021 - 02.2022
- Home Depot Online
Lot Attendant
Allstar Recovery
Pearl, MS
07.2019 - 01.2020
- 1
- To release cars to debtors
- 2
- Clean belongings out the car
- 3
- Release cars to transporter
- 4
- Do paper work for transporter
Package Handler
FedEx Ground
Pearl, MS
01.2017 - 07.2019
- Organized packages according to type, size, destination, and other specifications.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
Sales Associate/Customer Service
AT&T
Jackson, MS
01.2018 - 11.2018
- Making sales to new customers an offering additional services to current customers
Cashier
Dollar Tree
Jackson, MS
01.2016 - 06.2017
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Burlington Stores
Jackson, MS
01.2015 - 09.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High school diploma -
Forest Hills High School
Jackson, MSSkills
- Load & Unload
- Sales Experience (10 years)
- Customer Service (10 years)
- Power Industrial Truck/ Switcher Certified (4 years)
- Claims (4 years)
- Warehouse Experience
- Healthcare (4 years)
- Authorizations (4 years)
- Healthcare Insurance (4 years)
- Escalated call handling
- Conflict management
- Call center experience
- Refunds processing
- Retail store support
Timeline
Customer Experience Agent
Alorica
09.2021 - Current
Customer Service Representative
BroadPath
05.2021 - 05.2024
Remote Customer Service Representative
ResultsCX
04.2021 - 02.2022
Lot Attendant
Allstar Recovery
07.2019 - 01.2020
Sales Associate/Customer Service
AT&T
01.2018 - 11.2018
Package Handler
FedEx Ground
01.2017 - 07.2019
Cashier
Dollar Tree
01.2016 - 06.2017
Customer Service Representative
Burlington Stores
01.2015 - 09.2015
High school diploma -
Forest Hills High School