CHRISTINA O' SHEA
Maineville,OH
Summary
Detailed-oriented professional with 8 years of experience and proven records of success in management, organizing, planning, team building, problem-solving and demonstrated critical thinking skills. Skilled in multitasking, project management, and business development strategies. Known for creating successful new patient intake model and optimizing workflows. Eager to grow in healthcare, take on challenging projects, and establish new standardized processes., Excited to leverage my MBA and strong leadership skills to drive success in the healthcare industry.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
Allina Health
05.2022 - 08.2024
At Allina Health Cancer Institute, I started as a Business Services Supervisor. During my time as a supervisor, I held an Interim Clinic Manager position for 3 months. I received a promotion and became their first Business Analyst.
- Enhanced Patient Experience: Implemented a patient-centric approach, improving satisfaction scores by 20%.
- Optimized Operational Efficiency: Streamlined workflows, reduced administrative tasks, and automated processes, resulting in a 30% increase in efficiency.
- Accelerated Growth: Led talent acquisition and development initiatives, hiring 25+ high-caliber individuals and training 200+ employees.
- Strategic Planning and Execution: Developed and implemented strategic plans, aligning goals with organizational objectives and driving significant business impact.
Operations Coordinator
Regions Hospital
10.2021 - 05.2022
At Regions Heart Center, I collaborated with the Department Chair to optimize clinic schedules using QGenda, enhancing patient access. I also organized company events and department meetings to foster teamwork and communication. Furthermore, I led process improvement initiatives to streamline departmental operations and improve efficiency. Additionally, I facilitated the onboarding process for new providers and managed provider credentialing and payroll.
Clinic Assistant Lead
HealthPartners
06.2017 - 05.2022
- Healthcare Administration Expert: Successfully oversaw multiple specialty departments, including OB/GYN, Cardiology, Hematology/Oncology, and more.
- Operational Excellence: Optimized clinic workflows through efficient scheduling, staff management, and financial reconciliation.
- Patient-Centric Approach: Enhanced patient satisfaction by reducing wait times, ensuring accurate medical records, and maintaining strict adherence to HIPAA regulations.
- Leadership and Team Development: Led and mentored teams of healthcare professionals, fostering a positive and productive work environment.
Education
MBA -
St. Catherine University
08.2025
B.S - Healthcare Management
St. Catherine University
05.2024
Skills
- Proficient with computers
- Interpersonal
- Customer service focused
- Flexible
- EPIC
- Communication
- Leadership
- Problem-Solving
- Project management
- Data Analysis
Professional Achievements
- Developed and implemented strategic initiatives to optimize operational efficiency and enhance patient experience.
- Created, trained 200+ employees, and implemented a new Intake Model Process for new cancer patients coming into our institute for the first time across 8 clinics.
- Recognized in Process Improvement Symposium.
- Played a key role in leading and supervising clinic operations. Effectively managed administrative tasks, coordinated patient care activities, and provided leadership to the clinic support staff.
- Managed both administrative and medical staff 50+ indirect staff and 12 direct reports. Partnered with HR to recruit, interview, hire and employ staffing level minimums.
- Provided effective performance feedback through employee recognition, rewards, and disciplinary actions using performance tools.
- Maintained team member schedules including overtime scheduling, education requirements and paid time off.
- Enhanced patient experience by implementing new standards of cross training team members across multi areas for reliability and efficiency for patient scheduling, check-in and check-out standards.
- Performed quality improvement functions related to patient, provider and staff satisfaction including quality metrics, and patient experience scores resulting in positive annual outcomes.
- Implemented process changes, policy, standardized work, and procedure development within clinical a business setting.
Characternotes
- Professional
- Highly Motivated
- Strategic
- Innovative
Noteworthy
Allina Health
Intake Model Creator and Trainer 09/2023-08/2024
Scheduling Standards Committee Leader 05/2022-8/2024 Specialize in Oncology/Hematology, Infusion services.
Created first standardized work, SBAR’s, Know Why & Comply 05/202208/2024
HealthPartners
EPIC Trainer 2018-2021
New Employee Orientation Facilitator 2018-2021
Specialized in OBGYN, Cardiology, Hematology/Oncology, Infusion services, Rheumatology, Foot & Ankle, Neurology, Behavioral Health, Primary Care and Dermatology.
Developed and implemented strategic initiatives to optimize operational efficiency and enhance patient experience.
Timeline
Senior Business Analyst
Allina Health
05.2022 - 08.2024
Operations Coordinator
Regions Hospital
10.2021 - 05.2022
Clinic Assistant Lead
HealthPartners
06.2017 - 05.2022
B.S - Healthcare Management
St. Catherine University
MBA -
St. Catherine University
Similar Profiles
Zach CarlsonZach Carlson
Med/Surg/Orthopedic RN at Allina HealthMed/Surg/Orthopedic RN at Allina Health
Samantha JohnsonSamantha Johnson
Registered Nurse: PeriOp/PACU at Allina HealthRegistered Nurse: PeriOp/PACU at Allina Health
Mikaela JohnsonMikaela Johnson
Clinic Business Representative at Allina HealthClinic Business Representative at Allina Health
Ruby YoungRuby Young
Phlebotomist at Allina HealthPhlebotomist at Allina Health
Lynnette DowersLynnette Dowers
Executive Director at Prescolaire Early Learning AcademyExecutive Director at Prescolaire Early Learning Academy