Christina Pacheco
Culpeper,VA
Summary
Accomplished Store Manager with a proven track record at Big Lots, enhancing customer satisfaction and streamlining store operations. Expert in inventory management and customer service, I excel in motivating teams to exceed performance goals. Renowned for exceptional problem-solving and interpersonal skills, I consistently deliver results by fostering a positive and efficient work environment.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
35
35
years of professional experience
Work History
Store Manager
Big Lots
03.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Manager
Toysrus
02.1990 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Training and mentoring
- Customer service management
- Shift scheduling
- Retail inventory management
- Cash management
- Store merchandising
- Inventory management
- Outstanding communication skills
- Team leadership and coaching
- Friendly and positive
Timeline
Store Manager
Big Lots
03.2012 - Current
Manager
Toysrus
02.1990 - 01.2012
High School Diploma -
Stonewall Jackson High School
Similar Profiles
Amir WilliamsAmir Williams
Truck Unloader at Big LotsTruck Unloader at Big Lots
Danny NewbyDanny Newby
Customer Service Associate at Big LotsCustomer Service Associate at Big Lots
Shannon FukanoShannon Fukano
Freight Processing Lead at Big LotsFreight Processing Lead at Big Lots
Jayvon JohnsonJayvon Johnson
Warehouse Supervisor at Big LotsWarehouse Supervisor at Big Lots
Rafael PaganRafael Pagan
Electrical Foreman at NOVA Distro Inc.Electrical Foreman at NOVA Distro Inc.