Christina Padilla-McDonnell
Yorba Linda,California
Summary
Experienced Premium Service Representative with over 36 years of experience in the travel industry.
Detail-oriented administrative professional with superb people-skills and business-savvy with excellent decision-making skills.
Hardworking and passionate about travel and adventures that await!
Overview
22
22
years of professional experience
Work History
Executive Services Air Specialist
AmericanTours Intl
Los Angeles, CA
04.2016 - 04.2020
- Answered high volume emails from sales representatives and CEO
- Organized and prepared all airline reservations and itineraries based on their schedules and needs
- Provided primary customer support to internal customers.
- Prepared monthly reports for accounting
- Liaised with management and sales team to better understand customer needs and recommend appropriate solutions.
Premium Services Representative
American Airlines
Los Angeles, CA
11.1989 - 09.2007
- Provided primary customer support to VIP clientele
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Hospitality Administration And Management
Pasadena City College
Pasadena, CASkills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Travel Arrangement Coordination
- Customer Service
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Timeline
Executive Services Air Specialist
AmericanTours Intl
04.2016 - 04.2020
Premium Services Representative
American Airlines
11.1989 - 09.2007
Associate of Arts - Hospitality Administration And Management
Pasadena City College
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