CHRISTINA PALMER
Las Vegas,NV
Summary
Proactive professional with strong time management and problem-solving skills. Reliable and adaptable, with quick learning abilities. Focused on driving success and contributing to organizational growth.
Overview
11
11
years of professional experience
Work History
Real Estate Field Inspector
Proxypics
10.2024 - Current
- Conducted thorough inspections of field sites to ensure compliance.
- Developed detailed reports outlining findings, recommendations, and corrective actions for stakeholders.
- Utilized industry-standard tools and software for data collection and analysis.
- Developed strong professional relationships with clients, promoting open communication and fostering trust in the inspection process.
Customer Service Manager
Chewy
07.2022 - 09.2024
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service
GoPuff
12.2020 - 06.2022
- Tracked and monitored the status of orders to ensure on-time delivery.
- Provided quality customer service to earn satisfaction ratings of 90%.
- Collaborated with warehouse staff to coordinate loading and unloading of vehicles.
- Managed high call volume while maintaining exceptional customer service standards.
Dispatcher
Fetch Package
05.2019 - 12.2020
- Trained new dispatchers on standard procedures and best practices in dispatch management
- Utilized dispatch software to track shipments and monitor service levels.
- Directed dispatching, routing, and tracking of 5 vehicles.
- Assisted in resolving customer complaints and grievances.
Claims Administrator
ALE Solutions
09.2018 - 05.2019
- Trained new staff on claims processing procedures and company policies to enhance team efficiency.
- Coordinated communication between claimants, adjusters, and management to expedite resolution of claims.
- Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Assistant Teacher
Land of Learning Child Care Center
04.2017 - 09.2018
- Managed daily routines and maintained a safe and clean environment for children.
- Collaborated with parents to ensure consistency in child care and development.
- Completed training in CPR, first aid, and child development.
- Implemented developmentally appropriate activities to promote social, emotional, and cognitive skills.
Library Assistant
NIU Regional History Center
01.2014 - 09.2018
- Collaborated with library staff to create displays and promote library resources
- Handled circulation desk duties and helped with library administrative tasks
- Organized bookshelves and maintained a neat and orderly library environment
- Assisted patrons in locating and checking out materials at a public library
Education
Bachelor's - Human Development and Family Science
Northern Illinois University
08.2018
Skills
- Sales
- Time Management
- Detail-Oriented
- Teamwork
- Data collection
- Vehicle operation
- Property inspection
- Effective communication
LANGUAGES
Spanish | Elementary
Timeline
Real Estate Field Inspector
Proxypics
10.2024 - Current
Customer Service Manager
Chewy
07.2022 - 09.2024
Customer Service
GoPuff
12.2020 - 06.2022
Dispatcher
Fetch Package
05.2019 - 12.2020
Claims Administrator
ALE Solutions
09.2018 - 05.2019
Assistant Teacher
Land of Learning Child Care Center
04.2017 - 09.2018
Library Assistant
NIU Regional History Center
01.2014 - 09.2018
Bachelor's - Human Development and Family Science
Northern Illinois University
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