Christina Parks
Los Angeles,CA
Summary
- Authorized to work in the US for any employer
- An individual who has established a foundation in banking which involves an understanding and application of federal regulations and compliance.
- Time management, risk and control management, and client security
- Client retention by building rapport and relationships with clients
- An individual who embraces change, constructive criticism, and faces challenges with a can-do mindset
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
LEAD UNIVERSAL BANKER
Citibank, Citi
Westchester, CA
01.2023 - Current
- Manage operations, and direct supervisor for the teller line
- Weekly, quarterly, monthly, semi-annual and annual reviews of operational activities and risk & control policies
- Verbal and written communication skills
- Client satisfaction and retention
- Account opening and servicing.
- Maintaining security of deposit accounts and client personal information
- Handled customer complaints to satisfy and retain guests.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Bank Teller
Citibank, Citi
10.2021 - Current
- Familiarity and understanding of federal regulations and requirements for banking transactions
- Cash handling and cashbox management.
- Client satisfaction
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Server
Birdie G’s
06.2019 - 02.2021
- Experience in hospitality and service
- Cash handling
- Time management
- Client satisfaction and rapport establishment.
Hostess
Yardbird Southern Table & Bar
06.2018 - 06.2019
- Manage flow of service through timing of seating and establishing expectations for staff and clients
Education
American Sign Language (ASL)
Santa Barbara City College
Santa Barbara, CABishop Montgomery High School
Torrance, CASkills
- Customer Service (6 years)
- Food Service
- Hostess
- American Sign Language
- Restaurant Experience (3 years)
- Serving Experience (1 year)
- Time Management
- Cash Handling
- Banking (2 years)
- Customer Experience Management
- Cash Drawer Reconciliation
- Account Security
- Account Retention
- Discrepancy Resolution
- Fraud Detection
- Data Entry
- Regulatory Compliance
- Vault Monitoring
- Bank Deposits
- Verbal and Written Communication
Timeline
LEAD UNIVERSAL BANKER
Citibank, Citi
01.2023 - Current
Bank Teller
Citibank, Citi
10.2021 - Current
Server
Birdie G’s
06.2019 - 02.2021
Hostess
Yardbird Southern Table & Bar
06.2018 - 06.2019
American Sign Language (ASL)
Santa Barbara City College
Bishop Montgomery High School