Summary
Overview
Work History
Education
Skills
Timeline
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Christina Pasillas

San Bernardino,CA

Summary

Highly motivated and quick learner, constantly focused on surpassing expectations and providing support to the team. Thrives on challenges and driven to find solutions for success. Has desire to learn and grow as an individual, eager to collaborate with fellow team members to foster a stronger team. Known for strong work ethic, reliability, and brings a wealth of valuable skills and contributions to the table.

Overview

15
15
years of professional experience

Work History

Lead Business Office Associate

CarMax
02.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Shift Leader

Panda Express
08.2017 - Current
  • Protect guests and the liability of the establishment by keeping operations in line with Ecosure health codes
  • Train the team to safely and efficiently prepare food items for guests
  • Delegate tasks to team members to operate store effectively
  • Coach individuals to improve overall food and store quality
  • Protect safe funds and handle cashier responsibilities
  • Practices conducting Food Orders, Inventory, Coke orders and Daily Reports

Store Manager, Assistant Manager

Charleys Philly Steaks
08.2012 - 07.2017
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers
  • Improved an opportunity store with coaching and using hands on training
  • Oversaw daily operations and delegated tasks to team members to operate effectively

Customer Service Representative

Titlemax
06.2016 - 11.2016
  • Performed administrative support functions such as processing payments
  • Quoted prices for items desired, explain credit terms and collected credit information to qualify

Shift Leader

Wet Seal
06.2010 - 03.2013
  • Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising, to maximize selling opportunities
  • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise

Education

High School Diploma -

Fontana High School
Fontana, CA

Skills

  • Workload prioritization
  • Office administration
  • Assists store personnel and all store departments in their daily functions
  • Mentors Business Office Associates assisting them with their development and training
  • Participates in the rotation of the “Manager on Duty” role - responsible for delegating and directing the business office work flow
  • Answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
  • Processes paperwork affiliated with the state DMV This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale

Timeline

Lead Business Office Associate

CarMax
02.2021 - Current

Shift Leader

Panda Express
08.2017 - Current

Customer Service Representative

Titlemax
06.2016 - 11.2016

Store Manager, Assistant Manager

Charleys Philly Steaks
08.2012 - 07.2017

Shift Leader

Wet Seal
06.2010 - 03.2013

High School Diploma -

Fontana High School

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Christina Pasillas