Christina Payne
Bank of America
Morgantown,WV
Work Preference
Work Type
Part TimeContract WorkGig WorkSeasonal Work
Location Preference
Remote
Minimum Desired Compensation
$18/hr
Important To Me
Work-life balanceCompany CultureFlexible work hoursWork from home option
9
Years of experience
Customer Service Specialist with a strong track record in resolving complex issues and building client relationships. Demonstrates effective communication and problem-solving skills in fast-paced environments. Experienced in managing high volumes of inbound calls and adept at utilizing CRM systems. Committed to enhancing customer satisfaction and supporting organizational goals.
Work History
Customer Service Representative
2 Years 11 Months- Resolved customer complaints by employing effective communication and problem-solving skills to enhance customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated clients on banking products and services for informed decision-making.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with account inquiries and transaction requests.
- Identified and implemented opportunities for improving service delivery and increasing client satisfaction.
- Collaborated with team members to enhance customer service experiences.
- Developed and maintained strong customer relationships, leading to increased repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained knowledge of banking policies and regulations for compliance.
Call Center Representative
1 Year 11 Months- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved issues through effective communication and problem-solving techniques.
- Assisted customers with account management and service modifications.
- Managed challenging customer calls to achieve effective resolutions, achieving customer satisfaction and effective resolution.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged with callers, confirming information and diffusing anger to enhance customer experience.
- Collaborated with team members to enhance service processes and workflows.
- Provided management with insights on recurring issues and suggested process improvements.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Sales Associate/Cashier
4 Years 10 Months- Guided customers in selecting footwear, enhancing satisfaction through tailored product information.
- Aided customers in locating specific products and provided expert advice, fostering informed purchasing decisions.
- Processed transactions using point-of-sale systems efficiently.
- Handled customer inquiries and resolved issues promptly.
- Organized displays to create an inviting shopping environment, improving overall customer experience.
- Managed inventory by restocking shelves and tracking stock levels.
- Educated customers on shoe care products and services available.
- Participated in training new staff on store policies and procedures.
Education
Associate of Arts - Social Work
- 3.85 gpa
- Top Ranked: [Number]%91.08
Bachelor of Arts - Social Work
- [Number] GPA 3.9
- Final Grade: A
- Top Ranked: [Number]%89.9
Skills
Problem solving
Customer communication
Customer care
Teamwork
Dispute resolution
Issue tracking
multi-tasking
- proficently handle many tasks via skype phone email zoom teams
over 30 yrs of making clients happy
My education gave me extra in sight on keeping customers Happy, Loyal and Trusting
i dont just sound empathetic, i truly am
- social work changed the way i think and genuinely care for others from all walks of life
Timeline
Customer Service Representative
Bank of America
02.2022 - 01.2025Read More
Call Center Representative
Tele Tech Team
08.2020 - 07.2022Read More
Sales Associate/Cashier
Shoe Dept. Encore
04.2016 - 02.2021Read More
West Virginia Potomac State College
Associate of Arts from Social Work
Read More
West Virginia University
Bachelor of Arts from Social Work
Read More