Christina Payton
Sevierville,TN
Summary
Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
6
6
years of professional experience
Work History
Graphic Designer
Self
Sevierville, TN
10.2018 - Current
- Used interactive design elements to create more engaging user experience.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Applied color theory and composition techniques to construct appealing designs.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects before rollout.
- Created logos, illustrations and typography for various organizations.
- Created artwork for product packaging and promotional materials.
- Developed infographics to better communicate complex data.
- Edited and enhanced existing artwork and graphics.
- Utilized typography techniques to create compelling designs.
- Completed in-depth product design tests using updated software tools.
- Implemented feedback and suggestions from clients to improve designs.
- Developed innovative designs for variety of clients in graphic design industry.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Developed Logos and digital content for over 10 clients.
Graphic Web Designer
Jewelry By Connie
Sevierville, TN
08.2018 - 03.2023
- Liaised with other departments to discuss ideas and create unified goals.
- Developed creative design for print materials, brochures, banners, and signs.
- Combined technical and artistic abilities to accomplish challenging animation objectives.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
- Designed creative digital displays used in online advertising for local businesses.
- Designed mock-ups and simulations for review, finding and fixing animation problems.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Improved traffic to website by 50 percent.
Customer Service
SMS Virtual Vocations
Sevierville, TN
02.2017 - 12.2022
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff
- Handled customer inquiries and suggestions courteously and professionally
- Promoted available products and services to customers during service, account management, and order calls
- Met customer call guidelines for service levels, handle time and productivity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Pharmacy Technician
CVS Pharmacy
Pigeon Forge, TN
09.2020 - 01.2021
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted, measured and compounded medications following standard procedures.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume fast pharmacy environment.
Education
Master of Arts - Graphic Design
Full Sail University
Winter Park, FL06.2021
Bachelor of Science - Media Communications
Full Sail University
Winter Park, FL10.2018
Skills
- Analytical Skills
- Client Satisfaction
- Verbal and Written Communication
- Complex Problem-Solving
- Sales Expertise
- Customer Support
- Computer Proficiency
- Analytical Thinking
- Creative Strategies
- Communications Strategies
- Graphic Arts Design
- Interpersonal and Written Communication
Painting
As a hobby I enjoy any type of art work, however I love to paint and create jewelry.
Timeline
Pharmacy Technician
CVS Pharmacy
09.2020 - 01.2021
Graphic Designer
Self
10.2018 - Current
Graphic Web Designer
Jewelry By Connie
08.2018 - 03.2023
Customer Service
SMS Virtual Vocations
02.2017 - 12.2022
Master of Arts - Graphic Design
Full Sail University
Bachelor of Science - Media Communications
Full Sail University
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