Christina Peachey
East Liverpool,OH
Summary
Results-driven professional with expertise in client relationship management, sales strategy development, and proactive problem-solving. Committed to enhancing customer satisfaction and retention through tailored service and effective communication.
Dynamic Executive Assistant with a proven track record in developing comprehensive sales strategies and managing client relationships. Known for strong decision-making and time management skills, contributing to revenue growth and high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the Director of Sales
Moderne Glass
Aliquippa, PA
06.2023 - Current
- Managed client relationships, ensuring high levels of satisfaction and retention through personalized service.
- Developed and implemented sales strategies to drive revenue growth and enhance customer engagement.
- Developed comprehensive sales plans for achieving annual targets and driving business growth.
- Participated in strategic planning sessions, contributing insights on market dynamics and customer preferences to inform business decisions.
- Negotiated contracts with clients, ensuring mutually beneficial terms were agreed upon.
- Established strong working relationships with external partners such as distributors or suppliers to enhance overall service offerings.
- Worked closely with product teams to understand customer needs and requirements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Warehouse Logistics Manager
Moderne Glass
Aliquippa, PA
09.2020 - 06.2023
- Managed daily warehouse operations, optimizing workflow and ensuring timely order fulfillment.
- Oversaw inventory management processes, implementing systems for accuracy and efficiency.
- Led training sessions for new staff, enhancing team performance and safety compliance.
- Developed logistics strategies to streamline shipping processes and reduce costs.
- Implemented safety protocols, reducing workplace incidents and promoting a culture of safety.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
- Implemented safety protocols to minimize workplace accidents and maintain a safe working environment.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Optimized storage layout for improved productivity and space utilization.
Purchaser
Moderne Glass
Aliquippa, PA
08.2019 - 06.2023
- Managed procurement processes for raw materials, ensuring timely delivery and maintaining quality standards.
- Collaborated with suppliers to negotiate pricing and terms, enhancing cost-efficiency and product availability.
- Analyzed inventory levels to optimize stock management, reducing excess inventory and minimizing waste.
- Developed strong vendor relationships, fostering trust and improving communication for smoother transactions.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Negotiated with suppliers, vendors and other representatives.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Evaluated vendor performance, ensuring compliance with company standards and expectations.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Managed and maintained purchase orders and invoices.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
Customer Service Representative
Moderne Glass
08.2010 - 08.2019
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers in selecting glass products tailored to their needs and preferences.
- Managed order processing and fulfillment with attention to detail and accuracy.
- Trained new staff on customer service protocols and company policies to ensure consistent service delivery.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders, ensuring accuracy and timely delivery of products.
- Managed customer accounts, updating information to maintain service quality and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
EAST LIVERPOOL CITY SCHOOL
East Liverpool, OH06-1999
Skills
- Strong decision-making
- Advanced multitasking
- Proactive problem-solving
- Time management expertise
- Customer service
- Strong problem solver
- Phone etiquette
- Excel spreadsheets
- Professional and mature
- Office management
- Conflict management
- Project planning
- Proofreading
- Report development
- Logistics and schedule management
- Self-starter
- Administrative support specialist
- Email management
- Teamwork
- Reliable and responsible
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
Timeline
Executive Assistant to the Director of Sales
Moderne Glass
06.2023 - Current
Warehouse Logistics Manager
Moderne Glass
09.2020 - 06.2023
Purchaser
Moderne Glass
08.2019 - 06.2023
Customer Service Representative
Moderne Glass
08.2010 - 08.2019
High School Diploma -
EAST LIVERPOOL CITY SCHOOL