Strategic and detail-driven business operations professional with deep experience supporting executive leadership, optimizing workflows, and managing cross-functional initiatives across state agencies. Skilled in planning and directing executive-level administrative affairs while managing sensitive information. Adept in organization, proactive problem solving, process improvement, facilities oversight and fostering teamwork. Bilingual: English and Spanish.
Work History
Executive Assistant to the Director
11 Years 6 Months
ILLINOIS DEPARTMENT OF LABOR, CHICAGO, IL | 01.2015 - Current
Entrusted with the confidence of the Directors, ensuring their vision. Perform highly confidential functions. Notarize and mail Director subpoenas for all divisions, ensuring timely and compliant delivery.
Work in collaboration with all department managers, Fiscal, IT and building management. Coordinate with Fiscal office for Chicago invoices to be paid and provide backup documentation. Store and keep inventory of IT equipment in the Chicago office. Coordinate telecom services for the agency. and approve Service Network requests for the Agency. Approve phone bills, ensuring accuracy and compliance with budgetary guidelines. Support Human Resources with interviews including certified for bilingual language proficiency assessment in Spanish, maintain OneNet portal for mandatory annual staff training, onboard and offboard Chicago staff.
Office Manager – order office supplies, order business cards for staff. Work with internal and external auditors for compliance. Serve as liaison between building management and security. Coordinate and execute office space negotiations, managing communications with CMS and vendors to resolve facility adequacy issues during three office moves for 75+ employees over 2.5 years.
Manage complex scheduling for the Director, optimizing time and resource allocation.
Community Affairs/Marketing Director
7 Months
OFFICE OF THE STATE TREASURER, Chicago, IL | 07.2014 - 02.2015
Developed and implemented comprehensive marketing strategies to enhance public awareness of state financial programs.
Led cross-functional teams in executing high-impact campaigns for state investment initiatives and financial literacy education.
Established partnerships with community organizations to promote state treasurer services and improve stakeholder engagement.
Scope of responsibilities includes training employees, performance evaluations effectively recommending authorities to hire, transfer, suspend, lay off, promote, discharge, discipline employees, or adjust grievances. plans work schedules and sequences of operations to assure an even flow and distribution of work. Established annual and long-term goals, objectives, and action plans for the division to guide strategic direction.
Community Affairs/Marketing Manager
2 Years 1 Month
OFFICE OF THE STATE TREASURER, Chicago, IL | 06.2012 - 07.2014
Led statewide marketing program, identifying and establishing new outlets while building relationships to enhance public awareness. Cultivated relationships with key government agencies and civic organizations to strengthen community engagement. Analyze and manage results of program's' outreach success. Responsibilities included training employees, performance evaluations effectively recommending authorities to hire, transfer, suspend, lay off, promote, discharge, discipline employees, or adjust grievances. plans work schedules and sequences of operations to assure an even flow and distribution of work. Established annual and long-term goals, objectives and action plans for the division.
Scheduler
1 Year
OFFICE OF THE STATE TREASURER, Chicago, IL | 01.2011 - 01.2012
Performed confidential support functions, arranged travel for Treasurer and executive staff, tracked and documented public appearances to ensure seamless operations. Acted as primary liaison between senior staff and appointed agency directors.
Coordinated scheduling and resource allocation for multiple projects to optimize workflow efficiency.
Developed and maintained project timelines, ensuring alignment with departmental goals and objectives.
Facilitated communication between teams to resolve scheduling conflicts and enhance collaboration.
Executive Assistant
8 Years
OFFICE OF THE STATE TREASURER, Chicago, IL | 01.2003 - 01.2011
Minimized workload by performing diverse tasks within Economic Opportunity Division. Audited vouchers, organized calendars, oversaw maintenance of office equipment, reported expenses, maintained inventory control, accumulated and analyzed data and coordinated multi-department meetings. Organized and facilitated annual seminars and workshops.
Coordinated scheduling for executive team, optimizing calendar management and meeting logistics.
Developed and maintained filing systems, ensuring efficient document retrieval and compliance with regulatory standards.
Managed correspondence and communication flow, facilitating timely responses to stakeholders and constituents.
Executive Assistant to the Treasurer in Scheduling
3 Years
OFFICE OF THE STATE TREASURER, Chicago, IL | 01.2000 - 01.2003
Managed confidential support functions, coordinating travel for the Treasurer and executive staff, and maintaining records of public appearances.
Governed complex calendars and scheduled meetings for senior officials.
Coordinated travel arrangements and itineraries for state treasurer’s office personnel.
Developed and maintained filing systems to enhance document retrieval efficiency.
Assistant Scheduler
5 Years
OFFICE OF THE ATTORNEY GENERAL, Chicago, IL | 01.1995 - 01.2000
Assistant Scheduler managed day-to-day tasks, including handling phone lines, responding to schedule inquiries, securing travel arrangements, coordinating surrogates to represent the Attorney General, translating documents in Spanish, and preparing schedules for meetings and events.
Created and implemented a user-friendly scheduling database that streamlined the scheduling process.
Coordinated scheduling for teams, ensuring timely availability of resources and personnel.
Managed case calendars, prioritizing deadlines to enhance workflow efficiency.
Developed and maintained tracking systems for case progress and appointments.
Education
Bachelor of Arts - Business Administration and Management
Northeastern Illinois University | Chicago, IL
Skills
Office administration
Executive support
Scheduling
Cross-functional coordination
Performance tracking
Operational planning
Time management expertise
Advanced multitasking
Strong decision-making
Exceptional organization
Team collaboration
Meticulous attention to detail
Languages
Spanish
Full Professional
Timeline
Executive Assistant to the Director
ILLINOIS DEPARTMENT OF LABOR, CHICAGO, IL
01.2015 - CurrentRead More
Community Affairs/Marketing Director
OFFICE OF THE STATE TREASURER, Chicago, IL
07.2014 - 02.2015Read More
Community Affairs/Marketing Manager
OFFICE OF THE STATE TREASURER, Chicago, IL
06.2012 - 07.2014Read More
Scheduler
OFFICE OF THE STATE TREASURER, Chicago, IL
01.2011 - 01.2012Read More
Executive Assistant
OFFICE OF THE STATE TREASURER, Chicago, IL
01.2003 - 01.2011Read More
Executive Assistant to the Treasurer in Scheduling
OFFICE OF THE STATE TREASURER, Chicago, IL
01.2000 - 01.2003Read More
Assistant Scheduler
OFFICE OF THE ATTORNEY GENERAL, Chicago, IL
01.1995 - 01.2000Read More
Northeastern Illinois University
Bachelor of Arts from Business Administration and Management