Christina Pelissier
Linden,NJ
Summary
Professional in medical billing with proven track record of optimizing revenue cycles and ensuring accurate claims processing. Strong ability to collaborate with teams and adapt to changing requirements while maintaining high standards. Skilled in coding, insurance verification, and resolving billing discrepancies. Reliable and results-driven, with focus on achieving efficient and compliant billing operations.
Overview
23
23
years of professional experience
Work History
Billing Service Representative
St. Peter's University Hospital
02.2025 - Current
- Resolved patient account discrepancies through thorough analysis of billing statements and insurance claims.
- Assisted in training new staff on account resolution processes and hospital billing systems.
- Maintained detailed documentation of account resolutions, ensuring compliance with hospital policies.
- Utilized electronic health record (EHR) systems for efficient tracking of patient accounts and follow-ups.
- Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
- Resolved customer inquiries regarding billing discrepancies and account details efficiently.
Account Manager
Atlantic Health System
04.2023 - 01.2025
- Managed client accounts, ensuring timely communication and effective issue resolution.
- Assisted in developing strategic account plans to enhance customer satisfaction and retention.
- Monitored account performance metrics, providing insights for improvement and growth opportunities.
- Adapted quickly to new software tools for tracking account activities and customer interactions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Administrative Assistant
Atlantic Health System
05.2019 - 04.2023
- Processed medical records and maintained compliance with HIPAA regulations for patient confidentiality.
- Coordinated daily office operations to enhance workflow efficiency.
- Utilized electronic health record (EHR) systems to accurately document patient information and treatment plans.
- Streamlined billing processes, ensuring accurate insurance claims submission and follow-up for prompt payment.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Billing Representative
Atlantic Health System
12.2012 - 05.2019
- Processed medical claims using advanced billing software to ensure timely reimbursement.
- Conducted audits of patient accounts to maintain accuracy and reduce billing errors.
- Resolved discrepancies in billing statements through meticulous record review and communication with providers.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Diligently filed and followed up on third party claims.
- Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.
Phlebotomist
Atlantic Health System
08.2002 - 12.2012
- Maintained accurate records of specimen collection and patient information to support laboratory operations.
- Trained new phlebotomists on best practices for specimen collection and infection control protocols.
- Conducted quality control assessments on equipment to maintain compliance with industry standards.
- Performed venipuncture and capillary punctures with high accuracy and efficiency.
- Collected blood samples while adhering to strict safety and hygiene protocols.
Education
Associate of Applied Science - Billing And Coding
Bryant & Stratton College
NY11-2028
Skills
- Electronic claims
- HIPAA compliance
- Insurance verification
- Billing and collection procedures
- CPT knowledge
- Electronic health record software
- ICD-10 proficiency
- Multitasking and organization
- Knowledgeable in Epic, Cerner, Availity, Salesforce, Optum
- Chart auditing
Timeline
Billing Service Representative
St. Peter's University Hospital
02.2025 - Current
Account Manager
Atlantic Health System
04.2023 - 01.2025
Administrative Assistant
Atlantic Health System
05.2019 - 04.2023
Billing Representative
Atlantic Health System
12.2012 - 05.2019
Phlebotomist
Atlantic Health System
08.2002 - 12.2012
Associate of Applied Science - Billing And Coding
Bryant & Stratton College