Christina Phillips-Young
Clarkston,USA
Summary
Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Michigan Medicine
02.2012 - Current
- Collaborates with providers, triaging workforce member injuries in a busy ambulatory clinic and on the phone.
- Exceptional listening skills with the ability to change communication style as needed
- Experience with insertion and removal of pediatric gastric tubes- mickey buttons and nasogastric tubes
- Proficient with Epic systems and Office
- Cultivated working partnerships with patients and medical staff members, using feedback and clinical data to improve quality care and patient outcomes
- Met training objectives by instructing new and prospective nursing staff in clinical skills and organizational procedures
- Oversaw nursing operations for staff of 16 in 32-bed busy Telemetry step down unit, providing personnel with guidance and patients with high-quality care
- Improved patient outcomes and quality of care by determining and suggesting change
- Immunize patients against diseases
- Updated physicians on patient test results and assisted in developing care plans
- Consistently assessed and evaluated patients' health needs by coordinating across medical disciplines to create, implement and modify personalized care plans
- Occupational Health
- Triaging patients both in person and on the telephone for injuries and illnesses
- Ability to provide compassionate care and support to patients from diverse backgrounds while respecting cultural differences and individual preferences
Registered Nurse
Amira Medical Staffing
07.2011 - 02.2012
- Assessed and recorded patients' temperature, pulse, and blood pressure
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Delivered high-quality and compassionate treatment to quadriplegic patients, who were ventilator dependent at home
- Management of pediatric and adult populations gastrostomy tube and feeding schedules, while collaborating with dieticians
- Home Ventilator knowledge
- Ergonomics
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Bachelor of Science - Nursing
University of Michigan
01.2011
Skills
- Basic Life Support (BLS)
- CPR
- Leadership
- Charge RN
- Flow sheet charting
- Medication administration IV & PO
- PICC/PORT experience
- Assessment Skills
- Familiarity of pediatric and adult disease processes
- Patient and family centered care
- Body Substance Exposures
- Knowledge of oncologic emergencies
- Critical Thinking
- Decision making
- Protocols
- Safety Culture
- Staffing
- Statistics
- Telemetry
- Epic Management
- Coordinating referrals
- Auditing
- Quality management
- Call Center Experience
- Triaging
- Phone triaging
- TB exposure management
- Microsoft Teams
- IM injections
- SQ injections
- Immunizations
Degree
BSN, RN
Timeline
Registered Nurse
Michigan Medicine
02.2012 - Current
Registered Nurse
Amira Medical Staffing
07.2011 - 02.2012
Bachelor of Science - Nursing
University of Michigan
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