CHRISTINA PLOWMAN
Tampa,FL
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Overview
25
25
years of professional experience
Work History
ADMINSTRATIVE MANAGER
NV5, Inc.
10.2022 - Current
- Provide exceptional administrative support for executive-level staff, ensuring that their needs are met promptly and accurately in order to facilitate smooth daily operations.
- Manage sensitive information discreetly, ensuring proper storage and disposal practices are followed at all times to maintain confidentiality compliance standards.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel.
- Maintain accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Update reports, manage accounts, and generate reports for company database.
- Oversee full spectrum of HR functions including recruiting, hiring, onboarding, training, payroll, and employment processes, and ensuring strict adherence to HR policies and procedures, maintaining regulatory compliance at all times.
- Improve office efficiency by implementing streamlined administrative processes and procedures and creating standard operating procedures for team.
- Manage end-to-end accounts payable and receivable processes, encompassing vendor communication and invoice processing.
- Spearhead complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Facilitate security requests and enforce compliance with IT security policies
- Lead a team of administrative and project-accounting staff, overseeing daily operations
- Streamline office procedures, including payroll approval and supply requisitions, to optimize efficiency.
- Delegate and monitor administrative tasks within the team, ensuring seamless workflow.
- Coordinate office events, seminars and meetings for staff and clients.
- Maintain primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
OFFICE ADMINSTRATOR/PEOPLE SERVICES COORDINATOR
Wade Trim Inc.
02.2022 - 07.2022
- Managed end-to-end HR processes for regional offices, including recruiting, salary administration, hiring, onboarding, training, payroll, and employment procedures
- Ensured strict adherence to HR policies and procedures, maintaining compliance across all regional offices
- Provided direct support to senior executives on HR-related matters, offering guidance and assistance as needed
- Oversaw accounts payable operations for regional offices, coordinating with vendors to ensure prompt and accurate payment of invoices
- Maintained meticulous records of accounts payable transactions, ensuring transparency and accuracy in financial reporting
- Managed security requests and enforced IT security compliance for regional offices, mitigating risks and ensuring data protection
- Collaborated closely with the IT department to address technical support needs promptly and effectively
- Orchestrated office operations and procedures to maximize efficiency and productivity across regional offices
- Managed correspondence, filing systems, and supply requisitions, streamlining administrative processes
- Delegated and supervised clerical functions within regional offices, optimizing workflow and resource allocation
- Compiled and maintained comprehensive reports documenting all agreed and updated changes for employees, ensuring accuracy and completeness of information
- Conducted safety overviews for all regional offices, promoting a culture of safety and compliance with established protocols
- Collaborated with regional managers to identify and address potential safety hazards, implementing preventive measures, as necessary
- Offered administrative support to regional managers, assisting with various tasks to facilitate smooth operations
- Demonstrated flexibility and adaptability in responding to evolving needs and priorities within the regional offices
RAIL TRANSLOAD LOGISTICS COORDINATOR
York Rail Logistics
07.2021 - 02.2022
- Orchestrated the seamless transloading of items between clients and the rail yard, ensuring efficient logistics operations
- Developed and implemented schedules and plans to optimize logistics activities, promoting timely execution
- Supported in regulating inventory levels to meet operational demands
- Managed daily accounts payable tasks related to transportation, ensuring accuracy and compliance
- Oversaw monthly resources, invoice development, and conducted audits to maintain financial integrity
- Fostered effective communication with internal personnel and external clients, facilitating the timely achievement of goals
- Provided regular updates on logistics activities, addressing concerns and issues promptly to maintain client satisfaction
- Directed the management of rail shipments, coordinating seamlessly with other transport modes as needed
- Ensured efficient allocation of transportation means and equipment, guaranteeing timely delivery to designated locations
- Designed and maintained streamlined supply chains for clients and shippers, optimizing logistics processes to enhance efficiency and reduce costs
- Provided personalized customer support, collaborating directly with clients to fulfill their railcar logistics needs
- Addressed and accommodated special requirements or requests from customers, ensuring exceptional service delivery
REGIONAL OFFICE MANAGER
Norfolk Southern Corp
01.2000 - 07.2021
- Managed a team of office staff, providing support, guidance, and ongoing professional development opportunities to ensure high-quality performance.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Increased employee satisfaction by creating open lines of communication, addressing concerns promptly, and fostering a positive work environment.
- Provided strategic support to senior executives on HR matters, offering guidance and solutions to optimize workforce management, and coordinating with Labor Relations on HR matters with Union employees.
- Collaborated with other regional managers to share best practices, streamline operations, and increase overall organizational efficiency.
- Oversaw human resources functions such as recruitment, onboarding, training, and performance evaluations to maintain a skilled workforce in the region.
- Optimized workflow with the effective allocation of tasks based on individual strengths and project requirements leading to increased productivity rates across the region''s offices.
- Implemented standard operating procedures across all departments to maintain consistency in daily operations and facilitate seamless collaboration between teams.
- Reduced operational costs through thorough analysis of budgets, identifying areas for improvement and cost-cutting measures, including the directing of three divisional consolidation projects, resulting in $15M in savings in real estate holdings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored inventory levels, implemented efficient ordering systems, and ensured timely delivery of supplies to prevent stockouts or delays in service provision.
- Achieved annual savings of $50K in regional wireless expenditures through process standardization initiatives
- Reduced wireless expenditure by 50%
- Decreased vehicle fleet spending by 20%
- Slashed crew transportation costs by $500K annually
- Following the acquisition of Government Reporting, reconciled reports, and reduced fines by 75% (from over $250K down to $62.5K) demonstrating diligence in compliance management
- Boosted employee productivity and inventory efficiency by maintaining accurate inventory levels and optimizing locomotive parts inventory organization
Education
BS - Business Administration Management
University of Phoenix
Phoenix, AZ12.2026
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Organizational leadership
- Staff Management
- Planning & Coordination
- Records Management
- Employee Engagement
- Project Management
- Human Resources Operations
- Employee Handbook Development
- Leadership Development
- Managing Changing Priorities
- Travel Planning & Logistics
- E-Records System
- Retention Schedule Management
- Complex Problem Solving
- Business Development Strategies
- Proficient in Microsoft Office Suite
- Critical thinking
- Administrative support
- Verbal and written communication
Training
- Behavior-Based Training for Leadership
- Diversity, Equity & Inclusion
- Influence, Teamwork, Crucial Conversations & Constructive Feedback
- Safety Leadership
- Critical Thinking/Risk Factors
Strengthsandcapabilities
- Proficient in planning project objectives, schedules, and meetings, ensuring efficient execution and coordination.
- Skilled in managing staff throughout the employment lifecycle, from hiring and orientation to training and development.
- Ability to articulate a clear vision and set goals for HR teams, inspiring and motivating them to achieve excellence.
- Proficient in prioritizing work and projects to ensure that HR deliverables and outputs have the highest impact on the business.
- Capable of developing, monitoring, and achieving financial plans and budgets, optimizing resource allocation.
- Demonstrates keen attention to detail to ensuring projects meet all business standards and goals.
- Excellent communication skills, both verbal and written, enabling effective leadership, guidance, and task delegation.
- Proficient in Microsoft Word, PowerPoint, and Excel, leveraging these tools to enhance productivity and effectiveness.
Timeline
ADMINSTRATIVE MANAGER
NV5, Inc.
10.2022 - Current
OFFICE ADMINSTRATOR/PEOPLE SERVICES COORDINATOR
Wade Trim Inc.
02.2022 - 07.2022
RAIL TRANSLOAD LOGISTICS COORDINATOR
York Rail Logistics
07.2021 - 02.2022
REGIONAL OFFICE MANAGER
Norfolk Southern Corp
01.2000 - 07.2021
BS - Business Administration Management
University of Phoenix
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