Christina Poole
Sumter,SC
Summary
Dedicated Lot Manager with a proven track record in enhancing workflow efficiency, managing inventory, and delivering exceptional customer service. Committed to ensuring optimal vehicle management and fostering teamwork within the organization.
Overview
14
14
years of professional experience
Work History
Lot Manager
AAR
Florence, Sc
06.2019 - Current
- Oversaw daily lot operations to ensure optimal vehicle management and organization.
- Implemented process improvements, enhancing workflow efficiency and reducing turnaround times.
- Trained and mentored team members on safety protocols and operational best practices.
- Managed inventory control systems to maintain accurate tracking of vehicle status and location.
- Coordinated with cross-functional teams to streamline lot activities and improve service delivery.
- Ensured compliance with regulatory standards, promoting a safe and efficient work environment.
- Added and maintained key tags, inspection decals and window stickers for [Number] vehicles on sales lot.
- Maintained attractive, tidy parking lot for [Type] dealership.
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
- Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
- Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.
- Contributed to a positive work environment by fostering teamwork, motivating employees, and leading by example.
- Protected vehicles from storm damage by removing debris from lot.
- Ensured compliance with safety regulations and industry standards by continuously updating knowledge on best practices.
- Resolved escalated customer issues promptly by addressing concerns and providing satisfactory solutions, preserving customer loyalty.
- Minimized inventory loss by implementing effective security measures and regularly auditing lot assets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
HBC Clerk
Harris Teeter Grocery
INDIAN LAND SC
07.2012 - 05.2019
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Implemented efficient restocking processes to enhance product accessibility for customers.
- Trained and mentored new team members on operational procedures and customer service standards.
- Collaborated with departments to coordinate promotional displays, maximizing sales opportunities.
- Conducted regular audits of merchandise to maintain compliance with safety and quality standards.
- Analyzed sales trends to optimize inventory management and improve turnover rates.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Upheld high standards for product quality by inspecting merchandise before placing it on shelves for sale.
- Ensured the accuracy of pricing through frequent price checks and timely updates of sale signage.
- Prevented loss through vigilant monitoring of store activity and reporting suspicious behavior to management promptly.
- Maintained up-to-date knowledge of store promotions, policies, and procedures to provide accurate information to customers.
- Reduced out-of-stock occurrences by regularly conducting inventory assessments and restocking products as needed.
- Assisted customers in locating desired items, resulting in increased sales and repeat business.
- Increased efficiency during busy periods by multitasking effectively between various tasks such as customer support, stocking shelves, and maintaining cleanliness throughout the store aisles.
- Fostered strong relationships with vendors for improved communication regarding ordering processes.
- Provided exceptional customer service by answering questions, addressing concerns, and resolving issues efficiently.
- Ensured compliance with company safety regulations by following proper lifting techniques when handling heavy items.
- Contributed to a positive work environment by supporting coworkers in their duties as needed.
- Supported an organized workspace through consistent maintenance of supply areas.
- Enhanced customer satisfaction by providing efficient and accurate product information and assistance.
- Improved store appearance and organization with regular cleaning, shelf stocking, and merchandise arrangement.
- Provided valuable input on merchandising decisions, leading to increased sales and customer satisfaction.
- Collaborated with team members on tasks such as unloading deliveries and organizing backroom storage areas.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Science - MEDICAL BILLING
DeVry University
ON LINE05-2010
Skills
- Basic vehicle repairs
- Grounds maintenance
- Vehicle inspection
- Surveillance
- Inventory maintenance
- Policy enforcement
- Lot management
- Vehicle transportation
- Lot organization
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Scheduling and coordinating
- Self motivation
- Customer relationship management
- Conflict resolution
- Professionalism
- Good judgment
- Documentation and reporting
- Negotiation and conflict resolution
- MS office
- Preventive Maintenance
- Continuous improvement
- Adaptability
Timeline
Lot Manager
AAR
06.2019 - Current
HBC Clerk
Harris Teeter Grocery
07.2012 - 05.2019
Associate of Science - MEDICAL BILLING
DeVry University