CHRISTINA D. PRATESI
Jacksonville,FL
Summary
Excellent communicator and compassionate leader. Cultivates cross-team relationships to optimize goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead, Implementation Specialists
SS&C Technologies | Black Diamond
10.2022 - Current
- Lead, manage and support the Black Diamond Implementation Specialist team, responsible for data authorization for all Black Diamond clients as well as implementation case queues
- Collaborate with internal teams to share product knowledge, identify areas of improvement and create scalable solutions
- Foster a culture that demonstrates commitment to excellence, professionalism, and a positive client experience
Implementation Consultant
SS&C Technologies | Black Diamond
06.2021 - 10.2023
- Served as project driver and authoritative source for customers implementing Black Diamond
- Leveraged industry-specific knowledge to offer expert advice on best practices for configuration during consultations with clients
- Optimized client's workflows, analyzing existing processes and recommending improvements during system customization
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise
Marketing & Client Service
Sawgrass Asset Management, LLC
11.2013 - 05.2021
- Managed proposal/due diligence processes and reporting
- Developed and executed multi-channel marketing campaigns
- Built & maintained the company website, saw-grass.com
- Served as a member of the firm’s Sales and Marketing Strategy Committee.
Program Manager
Ocenture, LLC
07.2012 - 07.2013
E-Commerce Business Analyst
Thermo Fisher Scientific
04.2011 - 05.2012
Web Content Editor
Thermo Fisher Scientific
12.2008 - 03.2011
Sales & Marketing Consultant
Fortegra Financial
07.2007 - 11.2008
Legal Assistant
Harrell & Harrell, P.A.
05.2004 - 07.2007
Education
Master of Business Administration -
Chatham University
Pittsburgh, PA08.2015
Bachelor of Science, Communications - Advertising
University of Florida
Gainesville, FL05.2007
Skills
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Daily Workflow Improvement
- Project Planning
- Documentation and Reporting
- Client Service
- Issue Research
- People Management
Applications
- SS&C Black Diamond
- Seismic Enablement Software
- Salesforce
- Microsoft Office Suite: Excel, PowerPoint, Visio, Word, Outlook
- Adobe: Working knowledge of InDesign, Photoshop, Acrobat Professional
- Basic HTML, WordPress, Squarespace
Certification
- FPPTA Former Certified Public Pension Trustee
- Yoga Alliance 200-Hour Certified Yoga Instructor
- Baptiste Yoga Institute Tier 2 Certified Educator
Timeline
Team Lead, Implementation Specialists
SS&C Technologies | Black Diamond
10.2022 - Current
Implementation Consultant
SS&C Technologies | Black Diamond
06.2021 - 10.2023
Marketing & Client Service
Sawgrass Asset Management, LLC
11.2013 - 05.2021
Program Manager
Ocenture, LLC
07.2012 - 07.2013
E-Commerce Business Analyst
Thermo Fisher Scientific
04.2011 - 05.2012
Web Content Editor
Thermo Fisher Scientific
12.2008 - 03.2011
Sales & Marketing Consultant
Fortegra Financial
07.2007 - 11.2008
Legal Assistant
Harrell & Harrell, P.A.
05.2004 - 07.2007
Master of Business Administration -
Chatham University
Bachelor of Science, Communications - Advertising
University of Florida
- FPPTA Former Certified Public Pension Trustee
- Yoga Alliance 200-Hour Certified Yoga Instructor
- Baptiste Yoga Institute Tier 2 Certified Educator
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