Emina Smiljanic
Operations Manager
Novi Sad
Summary
Dynamic leader and strategic thinker with a proven track record at Clarivate, enhancing client satisfaction and streamlining project processes. Expert in digital marketing and client management, exceling in fostering long-term partnerships and driving continuous improvement. Having strong organizational and communication skills have significantly contributed to team success and efficiency. Knowledgeable Team Lead. Successfully led multiple implementation projects, ensuring seamless integration and client satisfaction. Demonstrated expertise in project management and client relationship-building.
Overview
17
17
years of professional experience
Work History
The Implementation Consultant | Team Lead
Clarivate
Novi Sad, Serbia (Remote)
08.2021 - Current
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities.
- Optimized client's workflows, analyzing existing processes and recommending improvements during system integration.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Serve as the main liaison between Sales, Research Teams, Billing, and external service bureaus to ensure smooth campaign execution
- Create and present detailed reports, performance analytics, and campaign strategies to key stakeholders, offering recommendations for continuous improvement
- Lead discussions on best practices, product implementation, and campaign optimizations to maximize client satisfaction and campaign performance.
- Work closely with technical teams to support the development of new search systems and features, providing insights and user feedback to enhance product functionality and user experience
Marketing Analyst
Clarivate
Novi Sad (Remote)
08.2016 - 08.2021
- Participated in ongoing professional development opportunities to stay current on best practices within the field of marketing analytics.
- Assessed KPIs to achieve in-depth understanding of campaign performance.
- Worked closely with creative teams to develop eye-catching visuals that aligned with overall marketing messaging and strategy objectives.
- Analyzed third-party data and investigated new growth opportunities.
- Created detailed reports for executive leadership outlining the success of specific campaigns, lessons learned, and recommendations for future improvements.
- Implemented A/B testing methods to refine ad copy, design elements, and landing page content for optimal performance.
- Developed comprehensive marketing strategies for increased brand awareness and customer engagement.
- Contributed to annual budget planning process by analyzing past campaign performance metrics and forecasting future expenditures.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Assisted sales team in developing tailored presentations for potential clients based on their unique needs and goals.
- Streamlined email marketing efforts for better open rates, click-through rates, and overall engagement.
Public Procurement Officer
Dijagonala DOO
Novi Sad, Serbia
04.2008 - 08.2016
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Participated in professional development opportunities to stay current with industry best practices and continuously improve procurement skills.
Education
Bachelor's Degree in Economics - Banking And Finance
Alpha University
Belgrade 04.2001 -
Skills
Team leadership
Digital marketing
Business analysis
Client management
Customer support
Project planning
Problem-solving aptitude
Teamwork and collaboration
Time management
Excellent communication
Decision-making
Organizational skills
Timeline
The Implementation Consultant | Team Lead
Clarivate
08.2021 - Current
Marketing Analyst
Clarivate
08.2016 - 08.2021
Public Procurement Officer
Dijagonala DOO
04.2008 - 08.2016
Bachelor's Degree in Economics - Banking And Finance
Alpha University
04.2001 -